Effective Wednesday, June 1, 2022, concerts and events at First Avenue and associated venues will no longer require proof of a full course of COVID-19 vaccination, or proof of a negative COVID-19 test. Shows still in limbo: For updates on concerts not yet postponed or canceled but questionable, news usually comes first from the artists themselves and/or the venues via their social-media sites. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Business Profile AXS Event Ticket Sales Headquarters Multi Location Business Find locations Contact Information 425 W 11th St #100 Los Angeles, CA 90015-3467 Get Directions Visit Website (213). All rights reserved. Hi, thanks for your message. There are still many cases when the buyer was not returned the tape in a similar situation. Theyll also need to get the AXS app. Pandemic brain fog might be to blame, How the COVID-19 pandemic has changed Minnesotans' lives. For more information, please see our 2-4, customer service in Arabic is available between the hours of 9.00am and 5.45pm. Many people trust this company because the service has been around for 10 years. Your IP: IP: 188.165.239.102 Ticket machines are located directly at the tram stations. Datenschutzerklrung. Ticketmaster and other websites have a Request a Refund link on their website (often under the Your Account dashboard). We use dedicated people and clever technology to safeguard our platform. If you placed an order and you see it listed as complete in our system, that means were aware of the order, but it does not mean the order has shipped. fluechtlinge@saarbruecken.de. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Besk vr hjlpsida fr mer hjlp och support. I WANT MY MONEY THAT YOU ARE WITH HOLDING. Sobald Sie das Video abspielen, entsteht eine Verbindung zu Google mit der Akzeptanz der Google-Datenschutzerklrung. Front row or on the aisle? Frequently Asked Questions - First Avenue Please note: If you purchase items that are currently in-stock, along with pre-order items, your entire order will be shipped together. Theater productions: Ticket refunds for Guthrie, Ordway and other theatrical productions are generally operating the same as concerts. I asked for a refund. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). Its up to the promoter, artist, or team if you can sell tickets or not. Not sure why they do it. Within Saarbrcken, a one-way ticket with the bus or Saarbahn (tram) costs 2.60 for adults. His attitude and competence is a credit to AXS tickets - twice now in the past six months he has gone up and beyond sorting out tickets for two concerts at this summer's BST Hyde Park festival for myself and my partner. This person deserves promotion. In recent interviews with the heads of ticket sales companies, it was the topic of fraud that was repeatedly raised. Some users write that in any situation, service employees treat buyers and sellers carefully. As a rule, the client contacts the support service and explains his situation, but in 90 percent of cases, the refund request is rejected if the client requests a refund for reasons unrelated to the cancellation of the concert. I tried to buy insurance after the fact but . Tired? This fee varies depending on the chosen delivery method (USPS, e-ticket, etc.). This scheme is used by almost all services for the convenience of communication with the client. A ticket is required for all persons 2 years of age or older. This was largely due to the professionalism of the people who work in the support service. I called AXS and waited on the phone for a long time - put on hold, etc. All venues owned and operated by First Avenue are wheelchair accessible. For tickets bought in person with cash or debit card, refunds must be sought at the point of purchase (but theres no rush to do so; maybe wait a few weeks). It is worth remembering that you do not need to believe all the negative comments in reviews and accusations of fraud. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Select the tickets to transfer and enter the recipients information. Our standard policy does not allow video or audio recording at our events. E-mail address is required to create an account. Never. Due to the general nature of the pandemic, we do not have staff in the club and cannot resell mailed-in merchandise. Remember, your friends can always transfer tickets back to you. I have contacted them MULTIPLE Times but the live chat is completely unhelpful, as every time they tell me they have sorted it and to wait 10 days and it will be in my bank, however its still not 8 months later. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. The service is very convenient to work with, but sometimes you can see already sold tickets in stock. There are no suggested results at this time. They do not commit. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Arzelia was very quick with her responses and incredibly helpful. Please provide your verification details which will be used for claim procedure. Canceled events: Most events that are outright canceled without any plans to reschedule will automatically be refunded to the credit card used to purchase your tickets. 9.30 Uhr bis 15.00 Uhr, Donnerstag AXS Mobile ID allows for convenience, flexibility, and security. So youd think wed be able to sell or transfer, right? I was a little slow to do it so the passes had all sold out. Alternatively, if your show is at a Live Nation venue (list below) you will have 30 days to opt in to receiving a 150% credit to use towards buying future tickets." - LiveNation [deleted] 3 yr. ago bterps 3 yr. ago I purchased my ticket to see Lana Del Rey at BST Hyde park in the Diamond section. So please be as cautious as possible when going through AXS. However, these sites usually do not offer refunds if the buyer cannot make the rescheduled date, so ticket holders are then told to resell their seats (benefiting the resale site twice over with its selling fees). Everything is confirmed by the corresponding warranty. This policy may change depending on the performer or at the discretion of management. For tickets bought in person with cash or debit card, refunds must be sought . Damaged or defective items may be returned or exchanged by emailing info@first-avenue.com within seven (7) days of receipt. On the review page, click the Transfer button to send the tickets. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, you will have to and may not be able to! One suggestion you may find surprising: Now actually could be a good time to buy tickets to an upcoming event even if theres a chance of it being postponed. Let us know what you were doing when this page came up, plus your IP and request ID No Fees! There have been moments of profitability and decline in the history of the service, for example during the coronavirus pandemic. Also, the ticket price is guaranteed to be refunded if the ticket is not delivered for some reason beyond the buyers control. These policies will be outlined on the event page on our website and communicated to ticket holders via email prior to the show. First Avenue and all of our venues are following guidance from state & local officials as well as the CDC regarding COVID safety. First Avenue Productions is committed to providing a respectful and inclusive environment that is free from harassment and discrimination. How BBB Processes Complaints and Reviews. AXS today is one of the most urgent online platforms for selling tickets to entertainment and sports events. I think given I have purchased the tickets I should be able to have a way to download or share it. This is a myth that was spread a few years ago and has no basis. Either way they are correct you aren't entitled to a refund. AXS.com Purchase Agreement AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Two happy customers here - and will totally book through AXS in the future! Request ID: 7c0dc95f4d5d2a5e. Of course, there is no charge for delivery in the AXS Mobile ID application. Travel with up to four fellow passengers per ticket for as little as EUR 3 per additional passenger. It depends. Free Delivery! Now they're assuming everyone has a friend to go to a gig with as well as a smartphone and data connection.I actually prefer paper tickets as well, as it's not a technology that can go wrong, and they're a nice memento. At the customer service centre located at Nassauer Str. Many fans find it best to TRANSFER the seats to their guests prior to the event. BBB Business Profiles are subject to change at any time. Fees are the money that the service earns on ticket sales. Den Fahrplan und weitere Informationen zum Shuttle-Bus Homburg-Saarbrcken findet ihr hier. Visitmembership.first-avenue.comto purchase or learn more. How much does AXS charge to sell tickets? Gatian at AXS ticketing queries has been amazing! For up-to-date show information, visit our calendarHERE. Lefts face it: Hardly anybody is buying concert tickets right now. !!! Georgios is probably the most efficient and helpful ticketing agent I've ever come across. All done In a stellar, professional and swift nature. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. AXS - Official Tickets and Your Source for Live Entertainment So I guess I'll be leaving one devastated child at home. If you are attending a show at First Avenue, 7th St Entry, Turf Club, or Fine Line, contact us in the office Monday through Friday 10:00 a.m.6:00 p.m. via email info@first-avenue.comabout making necessary accommodations. There is also an order processing fee and a delivery fee. 425 W 11th St #100 Los Angeles, CA 90015-3467 Share 1.0 / 5 4 Ratings Submit Review Finally! Plans can . Large bags, including messenger bags and backpacks, must be left at coat check. Ticket refunds: Rules and one surprising tip for postponed concerts and This website is using a security service to protect itself from online attacks. Friends have 2 days to decide whether they need tickets. . axs ticket refund insurance Online store sales are final. As of now, the online service cooperates with more than 350 partners around the world. How do I get a refund for classic hard stock tickets? A variety of tests will be accepted, including from the Minnesota Dept. C2C have a non-return policy and non-resale policy until 2 weeks before this event - causing us huge financial strain. All policies are subject to changes or updates. Thanks for the great review, Jackie - we are pleased Richard was able to assist in a timely and polite manner. We cant even do that. This "sale policy" is BS and incredibly shady. Eventually, though, those of us who had tickets to concerts and other events now sidelined by the coronavirus will have to figure out if, when and how to get our money back. If an event or a sports match for which you bought a ticket has been canceled, the money for the ticket will be returned to your card automatically. If your item is a pre-order item, please check our website to verify when we anticipate this item will be in stock. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Refunds will be available for performances that are already canceled, such as the Guthries Twelfth Nights dates this month. His response was so quick and clear and he went on to respond to all of my queries in the same day. It goes against our guidelines to offer incentives for reviews. Cant get ticket refund from AXS MoneySavingExpert Forum We're flying from our home in the USA tomorrow, have not received event tickets yet, and wondering how we will print e-tickets while travelling. The companys employees prefer not to disclose details of exactly how they do it. Please visit our help page or contact customer support for assistance. Need to find a different location? Yep! Well thats a bummer. Best, The AXS Team. With your SocialCard, your ticket will cost less. Click the Transfer button next to the event in your AXS account. Below you'll find an important update on COVID-19 and your events. She resolved the issue so quickly and was very kind and polite! Had anyone received their refunds for cancelled shows? After selecting the country and region, you will need to fill in the necessary fields, which you will write the details of the order in question. AXS handles payment and delivery so buyers and sellers never interact with each other. Ticket purchases are final. We are shipping items weekly, but there is a delay due to the current circumstances. I had one point of contact through the whole experience. The tickets are no longer valid and will not gain you entry to the event. Please include your order number and a photo of the damaged or defective item. Regional day tickets: Discover Germany's regions by train | DB - Bahn As for the refund in case of cancellation of the concert, the full amount will be returned to the buyers card. We bought BTS Live Play and didnt realize until after that it wasnt the actual performance with the actual performers its a freaking broadcast. Sign into your AXS Account and click Listings, Valid, State-issued, Drivers License (not clipped or punched VOID), Valid, State-issued, Identification Card (, The name of the item you received in its place, A clear photograph of the item you have received, Masks are final sale and are not eligible for returns and exchanges, Sale items cannot be returned or exchanged. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active.