ACCredits can be used as a payment method for bookings made via a mobile device and for payment of self-serve check-in options online. Like all frequent flyer programs, Aeroplan has its sweet spots and tricks to unlock the most value. For more information about the Air Canada Travel Voucher, please click here. You can cancel your booking within: 2-0 days before departure with no refund or future travel credit. Once you receive your Air Canada Travel Voucher, please note that it may take up to three business days for the value of your voucher to appear. Electronic travel vouchers are issued in the form of an email, which are embedded with a 13-digit electronic travel voucher number. In this situation, you can use up to two eCoupons per passenger provided that the total cost of the ticket purchase is covered fully by both eCoupons. Thank you very much for the feedback, much appreciated. Agency* we are entirely acting as an agent, Our aim is to create a connection between travellers and suppliers of travel services. The voucher can be used multiple times, is fully transferable and has no expiry date." It says I'll get two emails within six weeks with the vouch number and a PIN number. What do I do? The Air Canada Travel Voucher cannot be redeemed at any airport locations, including airport counters or kiosks worldwide. Air Canada customers can still elect to have a fully transferable Air Canada Travel Voucher (ACTV) with no expiry date or converting the value of their ticket to Aeroplan points with a. Indicates an external site which may not meet accessibility guidelines. You'll need to have your 15-digit ACCredit number and corresponsing 4-digit PIN handy. Customers should retain their original eCoupon until the stored value reaches zero and all travel for which the eCoupon has been used as a form of payment has been completed. This way, you can use your travel voucher on your next flight. I have been waiting 7 months. Status of Air Canada flights by route or by flight number. So how do you use your Air Canada Travel Voucher? It is possible to redeem them at the official website of Air Canada or to contact them via phone. The email would have ships a 15-digit travel voucher number (for . eCoupons are issued via email. Check In Now. For eCoupons that have expired, the portion paid with an eCoupon will not be refunded and the value of the eCoupon will be lost. Aeroplan. If the cost of the ticket being purchased is greater than the value of the ACCredit, the stored value will be depleted to zero value and the difference must be paid with another ACCredit, Gift Card, eGift card or other accepted form of payment. Just on a side note, can you use an Air Canada Travel Voucher on Air Canada Vacations where I could book (ta && ta.queueForLoad ? Even when I telephoned Air Canada (in Canada, as I telephone number for England was not working) their customer support couldn't give me an answer as to how long I would have to wait. Thank you for choosing Expedia.ca. I haven't heard of anyone losing in small claims court against them. My voucher number has 13 digits instead of 15 and starts with 014 instead of 144. Can air canada travel vouchers be transferred to another person? I previously requested an Air Canada Travel Voucher but haven't received it yet. Enter details in the Book section of the origin and final destination. I did last Thursday. Electronic travel vouchers are issued in the form of an email, which are embedded with a 13-digit electronic travel voucher number. I need to postpone a flight that i had booked for November 2021. ACCredit: Air Canada offers users useful features to accomplish their air journey without obstacles. You may be surprised to hear this, but not all Air Canada flights will have WiFi on board. The annual card fees vary according to the plan you enrol in. Electronic travel vouchers can be redeemed to cover the base fare of a new booking. After 10 weeks I looked over the website and found various forms. your purchase. Yes, you can convert your Voucher to Aeroplan miles. To flatten the curve, most Canadians have been staying at home for 2 months now. Your flight travel credit number is a 6-digit alphanumeric code. eCoupons are not credit or debit cards and have no implied warranties. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106709623', '');}, 'log_autolink_impression');flight or even hotels, (even in Ireland). ACCredits are not redeemable toward the purchase of Air Canada Flight Passes, Air Canada Vacations products and services, Air Canada Cargo products and services, Air Canada Maple Leaf Club membership fees, or for the purchase of third-party The email would have included a 15-digit travel . Re: Air canada travel vouchers Jul 4, 2022, 12:41 PM Save I'm in the same situation. 5. The use of two e-Coupons is possible when it covers the cost of the flight booking. the company has agreed to refund customers whose flights were cancelled last year due to the [+] COVID-19 pandemic. Sadly I don't have access to 888 numbers. No response. To use our mobile site, please enable JavaScript. Air Canada has also extended its existing goodwillpolicy so that customerscan make a one-time change without a fee for all new or existing bookings made through May 31, 2021 for original travel until May 31, 2022. Treat your ACCredit with care. paid for by using an ACCredit will be refunded to the original ACCredit number with the original expiry date. I am still waiting on a reply from Air Canada re my application for a refund as my direct route to Vancouver from Dublin was cancelled/suspended for this year. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106711114', '');}, 'log_autolink_impression');flights. This is not a theory. Image Credit: Air Canada. lamentforanation 3 yr. ago Please allow ten (10) business days for your request to be processed. While Air Canada offered 53. 2 years ago. After all , what would you do if you took advice from here which turned out to be incorrect and you lost out - would you complaint on the basis that somebody on TripAdvisor said you could? Stay Safe. I have actually tried and gave up after 45 minues of holding on. In addition, they should know about the details mentioned here for the use of all its customers. How to claim Air Canada voucher due to COVID? I just noticed on the Air Canada web site that the vouchers they are offering do not have an expiry date . In the case of bookings for multiple passengers using multiple forms of payment (of which at least one is an ACCredit), it is recommended that separate bookings be made for each passenger using an ACCredit as a form of payment. Once the ACCredit expires, the balance will be reduced to zero, deactivated, and no further usage will be permitted. maybe they have improved their telephone access now. In an announcement last week, Air Canada revealed that changes had been made to their refund policy for flights that had been affected by the COVID-19 pandemic. CHECK YOUR AIR CANADA GIFT CARD, e COUPON OR TRAVEL VOUCHER BALANCE. and the value of the eCoupon will be lost. It is possible to redeem your electronic travel voucher in a few clicks once your reservations are completed with Air Canada Reservations, your travel agency or at an Air Canada-staffed airport (it is as simple as providing the number of the voucher to the agent on the day of your booking). The policy also applies to Air Canada Vacations packages.. External site which may not meet accessibility guidelines. seat selection, unaccompanied minor service, pet handling charges, change fees), Toward the purchase of air travel not offered and operated by Air Canada, Air Canada Rouge and Air Canada Express, As a method of payment for mobile bookings or at airports, On board for Air Canada Bistro or duty-free purchases, During any web, mobile or kiosk check-in process to pay for any fees or last-minute upgrades, When booking travel for a group of 10 or more, For hotel bookings, car rentals, and/or travel insurance, Toward the purchase of Air Canada Flight Passes, Air Canada Cargo products and services, Air Canada Maple Leaf Club memberships, To purchase an Air Canada Vacations package (excluding flight-inclusive packages to Mexico and the Caribbean only). more, You seem to have JavaScript disabled. Once your eCoupon expires, it will no longer be valid and will no longer hold any value. If the price of the ticket is less than the value of the eCoupon, the remaining value of the eCoupon is retained until the eCoupon expires. Your ACCredit does not expire. Navigate through the website of Air Canada, www.aircanada.com. Please respond to the following question: If you received your ACCredit due to a situation covered by the Air Passenger Protection Regulations, your credit does not expire. ?, I would prefer to get a refund but that may not be an option. ACCredits are valid only if received from Air Canada, Air Canada Rouge or Air Canada Express (i.e., Sky Regional, Exploits Valley Air Services, and Jazz Aviation LP). But I don't think I'll by flying with air Canada anytime soon. What do I do? Nada. I have actually tried and gave up after 45 minues of holding on. This reddit is not endorsed nor run by AC. Then, that remaining value of $1,849.89 is used to calculate how many Aeroplan miles you get. My membership with Aeroplan is through a TD bank (Toronto Dominion) credit card. If youre still having difficulties, then please call us at 1-888-247-2262 so that we can assist you. Customers can now submit refund requestsonlineor through their travel agent and weare committed to processing refunds as fast as possible,"said Lucie Guillemette, Executive Vice-President and Chief Commercial Officer at Air Canada. Now this is for Canada/Europe (ta && ta.queueForLoad ? Air Canada Travel Voucher - Air Travel Forum - Tripadvisor Treat your ACCredit with care. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. security code (PIN) handy. Air Canada reserves the right to reject any claim for replacement of an ACCredit where there is suspicion of fraud or dishonesty (e.g., altered ACCredit or false request for replacement). Any remaining balance will be reduced to $0.00 and will no longer hold any value. This is a BETA experience. Terms and conditions: How to get your refund from Air Canada - Coronavirus The Air Canada Travel Voucher can be redeemed at, If the customer wishes to redeem an Air Canada Travel Voucher but applies a different currency, then the applicable rate of exchange will be based on the. Post the question on AC's social media accounts. Emailed several different departments and talked to an agent without success. If your ticket was for travel between Feb. 1, 2020, and April 13, 2021, Air Canada's new cancellation policy makes you eligible for a refund even if you already accepted a travel voucher. Any remaining balance will be reduced to $0.00 and will no longer hold any value. If the cost of the ticket being purchased is greater than the value of the eCoupon, the stored value will be depleted to zero and the difference must be paid with another eCoupon, Gift Card, eGift card or other accepted form of payment. : r/aircanada by Stargazer_quartz Can air canada travel vouchers be transferred to another person? Converting Air Canada Tickets to Aeroplan: A Test Run Can I Use Air Canada Credit On United? - ictsd.org For that I am appreiative. They could use these vouchers if this is allowed but despite all my messages to air canada, have never managed to get a response. Air Canada reserves the right to refuse, suspend, hold for review or cancel any eCoupon for which unlawful use is suspected, for eCoupons mistakenly issued in an incorrect denomination, or for any other violation of the present Terms and Conditions. 2 years ago. You may have requested to convert your ticket value to an Air Canada Travel Voucher. To purchase an Air Canada, Air Canada Rouge or Air Canada Express flight: Online at aircanada.com, by calling our Canadian or U.S. Vouchers, ACCredit and eCoupons / Fly - United Airlines Follow: Twitter; Facebook; . No, you cannot use the Air Canada travel voucher wholly for the service of other airlines. ACCredits cannot be used for payment of air travel wholly over the services of any other airline, or for the payment of a flight pass or ticket which is part of a group booking. It is a piece of cake to redeem it as you only need to contact the reservation center of this airline or redeem them using it as the payment method during the online booking process. Air Canada will notify you (the holder of the Air Canada Travel Voucher) of any changes I have used Aeroplan points on multiple occasions. Beginning immediately Air Canada will now offer refunds to eligible customers. Yes, they have made them transferrable and no expiry date. Click on it to redeem its price. We suggest you print and keep a copy of your email so you have a written record of your eCoupon number and PIN. Accessing Air Canada WiFi will probably seem like a simple task, but there are a few things to know first. Option 2 This new policy will providemorecertainty and flexibility, so customers can book their future travel with greater confidence and we look forward to welcoming you back on board.". CIBC bank (Canadian Imperial Bank of Commerce) is also a partner in Aeroplan. He stated that the transferable vouchers can be "used under any passenger's name". I finally got a hold of an agent last week. Each voucher is fully transferable, can be used multiple times and will never expire. ACCredits are only redeemable on Air Canada toward the purchase of air travel offered by Air Canada and operated by Air Canada, Air Canada Rouge and Air Canada Express carriers and/or the purchase of ancillary services offered by Air Canada Air Canada will notify you (the holder of the Air Canada Travel Voucher) of any changes by posting an updated version of the Terms and Conditions on. Once the form is submitted, you can call us at 1 877 464-8448 (then press 0) or you can wait for a member of our team to contact you within the next business day to process your payment. eCoupons are valid only if received from Air Canada, Air Canada Rouge or Air Canada Express (operated by Jazz Aviation LP). Also they say transferable, what does that actually mean in voucher terms ?? Im in the same situation. If the price of the ticket is less than the value of the eCoupon, the remaining value of the eCoupon is retained until the eCoupon expires. If the flight ticket cost is less than the actual value of ACCredit, then the balance is retained until it expires. You will win, and ask for the cash back and not vouchers or coupons. If youre booking a flight and hotel package to Mexico and the Caribbean (excluding group reservations) with Air Canada Vacations, look under Payment Information on the payment page. With no explanation as to what that actually means. I contacted them by email a few times, their phone line is not accessible.