Got a call 12 hours before the appointment to be told they hadn't got the booking. Thank you Paul and Stratstone Mini for once again providing my son Jonathan with a Motability vehicle (Mini Cooper, 5 door) to enhance his lifestyle and daily needs. Here are 8 tips for writing great reviews. It would have been nice to be shown to the car, I was just left to wander around the car park trying to find my car on my own.The servicing came with a wash and vac. Stratstone News Seamless, professional and efficient service, from the moment i sent an online enquiry, Dave the manger was excellent, But Jessica who sorted my part exchange and sold me my new car was brilliant from start to finish, Just a call or email away for anything. Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! | Read 21-40 Reviews out of 110. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Would highly recommend & would return in the future. Stratstone - MINI Leeds Reviews | Read Customer Service - Trustpilot The car is gorgeous and the service was second to none! 2023 Trustpilot A/S. Took just one week from first visit to home delivery. We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Everything I expected and was promised was done. If you think theyve got no time for customers then they have even less time to check the quality of the vehicle. Big thanks Jamie and co, you are doing things right. Would 100% recommend this dealership. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. I so appreciate it .. a very positive and reassuring experience. It goes against our guidelines to offer incentives for reviews. Holly was a new member of the sales team & in our opinion a great credit to the company. Very knowledable reception staff took very good care of me. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Stratstone | LinkedIn Drive your new MINI with an Extra Big Smile on Your Face, MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. Found a mini in difficult times for me. It goes against our guidelines to offer incentives for reviews. Our News Section provides you with the latest updates and details from the brands that we are proud to represent. If you read the reviews it clearly shows two types of service - if theyre taking your money for a new car the service is superb when but service maintenance is needed, shocking! Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www They kept it overnight so they could listen to it cold start and fixed the problem that day. Do you agree with Stratstone - MINI Leeds's TrustScore? Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. I bought a car from Derby dealership. Won't bore everyone with the finer. Stratstone, has been confirmed as the UK leading launch partner of multinational high-tech company BYD. Here are 8 tips for writing great reviews. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; stratstone mini leeds meet the team. Very happy with the overall experience. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Whether you already own a vehicle or are potentially interested in purchasing one, there is a high probability you will want to keep up-to-date with the latest information and news as it is released. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Our family came to buy a used mini in the 12k range. Avoid, avoid, avoid, BMW Derby. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Used MINI Cars For Sale - Stratstone Explore the MINI Special Edition range, a unique reimagining of popular MINI models designed for the individual within. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. My daughter however fancied the 30k John Cooper Works Convertable as did my partner. The car was prepared perfectly so couldnt be happier. 16/06/2022 . Very professional, friendly and very informative. Took just one week from first visit to home delivery. Be warned, my experience with Stratone mini Leeds was not pleasant.The sale person, however was accommodating and helpful, unfortunately that is where the positives end . Welcome to Stratstone Tyneside. Your help was greatly appreciated. Mixing the fun of a MINI with the benefits of an electrified drivetrain, this is the next step for one of Britain's favourite brands. I spoke to a female reception advisor who informed me that someone would ring me back. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Thank you for taking the time to leave us your rating!Customer Services. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Everything I expected and was promised was done. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Will be back when the rear tyres need replacing. Michael went above and beyond to make sure I was happy. Explore our extensive selection of Approved Used MINI, all of which come with a number of benefits. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! 2 weeks later the money still had not been returned so I put in a formal complaint to Stratstones. Find your next car at MINI Leeds, where. What are the opening times for Stratstone Mini Leeds? Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Discover our exclusive range of nearly-new, ex-demonstrator and delivery mileage MINI cars. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Find out how we combat fake reviews. Stratstone Mini Leeds are a car dealership based in West Yorkshire. Three days later the money was returned but it took Statstones a further three days to contact me to find out about my complaint. Stratstone might be slightly more expensive but the service and care from all departments makes it well worth while. I was regularly kept up-to-date with the progress of my service. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Date of experience: 03 March 2023 Very happy with the overall experience. Thanks again!Customer Services. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. I am very pleased you are satisfied with your visit! We are absolutely thrilled that you have rated us so highly! Your authorised local BMW retailer, with excellent offers on new and approved used BMW's. Thanks again!Customer Services. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! For businesses Categories Blog. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Well done . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. . Thanks again!Customer Services. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. I will never use Stratstone Mini again. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Discover the new BYD ATTO 3 as we explore its features, design and practicality. MINI has partnered with the Dogs Trust to ensure our retailers are ready to welcome your best friend. Dave Banks - Head of Business - Stratstone Tyneside BMW/Mini | LinkedIn Information provided by various external sources. I was regularly kept up-to-date with the progress of my service. My loan car was amazing and so was the service and repair. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Neither yesterday or today did anyone ring me back. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Got to give a special mention to Rhiannon. Holly was a new member of the sales team & in our opinion a great credit to the company. Exhaust was making a very strange noise. Harrogate BMW. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I was dealt with by Ellie who was excellent and the whole process went smoothly. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK He went over and above to make sure the sale went to plan. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. The BMW Digital Key Plus is now available for smartphones with Android operating systems. I would highly recommend this dealership if you are looking to buy a Mini. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your MINI maintained in line with the manufacturer's service schedule. They kept it overnight so they could listen to it cold start and fixed the problem that day. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . It goes against our guidelines to offer incentives for reviews. Very knowledable reception staff took very good care of me. My experience with Stratstone BMW Leeds My experience with Stratstone BMW Leeds was great, pleasure to deal with and staff there are great. Do not use Stratstone Silverlink if you are used to good customer service, it is appalling. Never call back never answer questions! Top notch service today at Stratstone, Leeds.Went in to look at new Minis and ordered a Mini Cooper Exclusiv.Thanks again Paul Rosen (Sales Executive). MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Suggested companies are based on peoples browsing tendencies. Discover a comprehensive choice of official MINI accessories, parts and lifestyle products. I was regularly kept up-to-date with the progress of my service. Discover if MINI is the right brand for your lifestyle with the Stratstone MINI Road Test and First Drive Reviews. Best wishes, Customer Services. Do you agree with Stratstone - MINI Leeds's 4-star rating? Sam Mellor posted on LinkedIn The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Not one of them has been in contact.