same here. Copyright 2023 Consumers Unified LLC. StubHub Returns and Refund Policies Hey @PM444! Click here to read our full review for free and apply in just 2 minutes. They have nothing to do with it. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. I would like to draw public attention to this incident, I think this is not the first case of cheating this site. MLB is partnered up with Stubhub's and is fully integrated with them. In most cases, tickets arent issued until 24 hours before the event. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. I received all 3 of my tickets 2 days after payment at the agreed price. Seller Beware!!!! Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? Also, as Stubhub changed their policies to pay sellers after the event their is no incentive to deliver the seats early. It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. Sorry for the confusion. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. Sometimes, events don't go off as planned. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . should i just buy elsewhere while i still can? 03-25-2022 10:53 AM. Use of this website signifies your agreement to our, / Understanding your order's delivery status. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Here's what you need to know. The Ascent does not cover all offers on the market. I was told, "This time it is nothing we can do." We can't ask them to send tickets earlier than the date in your order details. You can always deliver before this date. Adventures in Reselling: Tickets on Ticketmaster - Cardpe Diem Buying Tickets Day of Event | Ticket Crusader We are changing the way you register and sign-in to the StubHub Community. Cookie Notice Yankees still can't avoid injuries, still not hitting and blanked in 2 By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. still haven't received tickets : r/stubhub - Reddit The total price I had to pay was $400 for ticket and the fee. I read the FAQ but don't understand it. StubHub will deduct a fee from tickets you manage to sell through its site. You will enter your community username and new password and done! This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. When will I get my tickets from StubHub? : StubHub So buyer beware. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. But it won't charge you a fee just to list your tickets, so there's no risk there. Danielle is the author of this solution article. We keep track of all orders and guarantee delivery by the date in your account. The Cure is set to play Fiddler's Green Amphitheatre on June 6 as part of its 30-date tour. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. Great system right ?? I was told 4/11 they escalated my payment and I would get it in 24 hours. Help us improve this article with your feedback. Were all stressed! Customer service all the way to your seat, 2000-2022 StubHub. What's tricky, however, is that there aren't pre-set fees. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. But as those events near, they may come down in price in the absence of having a buyer. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. How is that they don't accept refunds, but you also aren't guaranteed tickets? We value your privacy. No. Rather, those fees can fluctuate based on factors such as ticket price and demand. Sorry we couldn't be helpful. Im in the same situation, How did this get resolved did you receive your tickets or a refund? Wait for a StubHub representative to reach you. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. Sellers often list tickets on StubHub weeks or months ahead of a given event. is there still hope i will get my ticket? FanProtect Guarantee: We really do appreciate the feedback though. They (mlb) use this barcode system . It is not in a seller's best interest to cause issues for a buyer at the same time. How do I list my tickets as Side View only and not Side or Rear View? When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. After the switch, you will enter the email address you use to access the community in order to reset your password. Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. StubHub went on to collect both the buyers payment AND my charge for the ticket price. You'll get your ticketsby the end of the day on your order's expected arrival date. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. Wtf.. Had a couple tickets up on StubHub for a couple weeks. We really do appreciate the feedback though. It's looks like pure scam. Randy Miller | NJ Advance Media for NJ.com. It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Obviously AVOID IF YOU CAN. How Stubhub almost made me miss the Redbox Bowl | Bear Insider I'm with this person. Not getting your tickets until the day of the event has . Stubhub is a marketplace. So, option - wait to deliver at the last minute. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. Many or all of the products here are from our partners that compensate us. I told him repeatedly that I never got an email and he couldn't do anything, I asked to be transferred to a supervisor, and was to Scott who also told me it was my fault for not responding to an email I NEVER RECEIVED! Solved: Selling tickets with delivery delay - StubHub Community View complete StubHub Return Policy. We've got you no matter what. But when arrived no seats, they said I had general admission standing room only. Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. on tickets issued to original buyers. But in either scenario, it pays to explore other options, too. Also, who has a printer sitting around in the room when they travel? Make sure to ask the customer service agent to send you an email confirming your refund approval. And so if you wait until you're within a few days of a given event, you might snag a great deal. how do I sell tickets to an event not yet listed? . Top 868 StubHub Reviews - ConsumerAffairs Musicians can get sick and sporting events can get canceled. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. There are still tickets available it is just a very slow process," Smith Tweeted in March. Yes How to Request a Stubhub Refund [98% Success] - DoNotPay Dial +1 (866) 788-2482. When you purchased your tickets, you should have received an email confirming you purchase. You will enter your community username and new password and done!