The magical, musical storybox that brings songs, stories and joy to every moment of the day. We are all ears for you. Lita Lamb is always there when help is needed - her cautious nature also helps the others. Update after leaving a message on their facebook messenger service they couldn't have been more helpful and I am now returning my faulty box for a replacement.So I have updated my review accordingly. WebFor further information visit us at www.tonies.de or www.tonies.com. Other than that this has definitely impressed us all, thank you!! The UI looks simple enough but you won't get good answers when you need help and they do not respond to emails. It's a real shame. authenticate users, apply security measures, and prevent spam and abuse, and, display personalised ads and content based on interest profiles, measure the effectiveness of personalised ads and content, and, develop and improve our products and services. We have 1 for my big boy and baby girl and they love it. Loved by over 3 million fam Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! We have tried for a week now to get in touch with them to resolve, and help is so slow leading to a very, very disappointed toddler. I returned some boots at the same time and the money was in my account 4 days later with clear communication to say they had firstly received it and then that my refund was in its way. Stories ans characters help them to develop their imagination. IMPORTANT: These are separate items with one language version each (DE or EN audio play). Stories to listen to and cuddle at the same time. Plenty of 1 star reviews and you send the same responses. Accessory. Webtonies UK. Hi Sophie :)Thank you so much for your kind review, it's lovely to hear that your son is benefitting so much from this quiet time, and is even able to enjoy some other wonderful activities alongside. The UI looks simple enough but you won't get good answers when you need help and they do not respond to emails. WebHeadquarters Palo Alto, CA Type Privately Held Locations Primary Palo Alto, CA 94306, US Get directions Employees at tonies USA Eric Lachter VP Marketing at tonies. Tonies have made a emotional at times stressful bedtime routine much better. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Get ready for a super duper fun and exciting adventure with the Toniebox as your trusty language companion! Webtonies Audio Character for Toniebox, Favourite Children's Songs, Playtime and Action Songs for Children for Use with Toniebox Music Player (Sold Separately) 1,208. Finde Tonie-Hndler in deiner Nhe mit unserer. Happy Kids. Due to the upcoming Bank Holidays dispatches will be a bit slower than usual from the 28th of April until the 9th of May. I emailed 3 weeks ago and was told it would take up to 4 weeks. They listens to it every night before bed and we have even got family members to record stories so they can listen to them too. In our audio play stories, our three heroes, Lita, Hoppie and Jimmy, meet many other cuddly friends. Opened the box to find it didnt work. its the ideal entertainment and for years to come I'm sure, its very versatile to age groups. Unlock complimentary rewards and exclusive experiences at Arnotts and Brown Thomas. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Tonies at WHSmith. With countless stories to hear, songs to sing, and whole worlds to explore, the possibilities are endless. No response! I would not recommend at all. Our son is very active & weve struggled to find something for quiet time other than the tv (which we try to avoid all together). It's fantastic to hear that the Tonies fun never stops, and is even being passed on!Make sure you sign up for our referral program to get FREE Tonies to add to the immense collection you already have! Great concept, kids enjoy them. DT. It's as simple as placing a tonie on the Toniebox, and the audio begins to play. We hope we can keep those imaginations flowing for a long time to come.Make sure you sign up for our referral program to get FREE Tonies so that those stories and characters never stop! Dear Charlene, thank you for getting in touch. Chances are you also have a bad tonie so need to return it. tonies USA | LinkedIn People who are reading this can return theirs.. I would advise against buying as although the product might be good (if it ever works) the company isn't competent enough to deal with anything should it not go smoothly. Its relatively easy to set up and there is videos on YouTube to show you how. Hello Maz,Thank you for reaching out, we're so sorry that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. tonies We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. London. Three of our new Steiff cuddly animals from our Soft Cuddly Friends series are equipped with an audio play chip sewn in, making them ready to connect to the Toniebox. tonies employs over 400 people and has been listed on the Frankfurt stock exchange through tonies SE since 2021. Shoddy excuse from them and says a lot about the company. Tonies have made a emotional at times stressful bedtime routine much better. https://tonies.com/en-gb/referral/Happy listening Aisia - Team tonies. The product is amazing but customer service is non existent. It has been the best toy Ive ever bought them. Contact Us tonies References to confirm are 1728708, 1776131, 1787817. Your browser's Javascript functionality is turned off. And so she's also the one who breaks the ice in "A Slide for Everyone" when it comes to making new friends. Jimmy Bear is faithful, loyal and very affectionate towards his friends. We hope to further expand our portfolio to include more. Hi Daniel, thank you for reaching out, we're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies". Hello Maz,Thank you for reaching out, we're so sorry that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Make sure you sign up for our referral program to get FREE Tonie to add to the routine! I bought this for my granddaughter, age 5, and she absolutely loves it. The chip is securely packed and sewn in so that nothing can happen and it is not damaged when you wash the toy in the washing machine. TONIES UK LIMITED Company Profile | BISHOPS United Kingdom. My dad bought my daughter a Tonie for Christmas and my son loved it so much we had to get him one in February for he's birthday! As others have said very very poor customer service and I'm now concerned about this products quality overall. Something weve never seen before. Plenty of 1 star reviews and you send the same responses. Toniebox kids speakers replace over-stimulating screens with simple tactile controls. And once a bedtime story has finished, the Toniebox will automatically turn itself off and go to sleep. Easy, screen-free bedtimes is just one reason this kids audio speaker is loved by parents. The idea sounds amazing. She is quite clever, for example when Fritzy Fuchs doesn't want to share his tree house at all. https://tonies.com/en-gb/referral/Happy Listening :)James - Team tonies. It is now 4th April and still waiting for my refund. This was not relevant to my complaint. If I could leave zero stars I would! WebAdd to Basket. Discovering a world of imaginative storytelling. The box and characters are good quality. It is absolutely appalling service from Tonies and I would not recommend at all, quick to take money for purchases but not interested in resolving faulty items after less than 6 months use!!! It's a horrible cheap piece of hardware that's unfortunately got me tied due to the fact my daughter loves it and the idea of the product just seems perfect today. What is your Return Policy? If I could leave zero stars I would!! Bought 1 grandaughter a box and the other loved it so much I bought another for her birthday. I just feel the characters are a bit expensive. Sign up to our Newsletter for a 10% Discount Code. Its now Easter and this pathetic company hasnt been able to send a basic replacement part. Purchased for my daughter's birthday. Tonies rule ! We really enjoy our Tonie box and my young son loves to listen to the stories and choose the characters. It keeps both of us away from screens and being able to customize the included Tonie is a really good idea. Our bedtime routine is now more laid back and we can relax listening to the stories. I would recommend tonies 100%. If your children love stories or music then I highly recommend! ': Night Among Wolves Audiobook, The Ballalloes: Duel By Floodlight Audio Play, Favourite Tales: Little Red Riding Hood And Other Fairy Tales Audiobook, Hully Boo Spook 'n' Spell: Halloween At Palace Primary Audio Play, The Fox Pack: Case 1 And Case 2 Audio Play, Favourite Tales: Pinocchio And Other Classic Stories Audiobook, Favourite Tales: Rapunzel And Other Fairy Tales Audiobook, National Geographic Astronaut Audio Figure, Favourite Children's Songs Bedtime And Lullabies, How And Why: Fabulous Horses / The Mongol Steppe Riders Audio Play. They first asked for proof of purchase which I supplied and a photo of the item in question. My little one now picks a Tonie before bedtime routine and listens to it while getting ready for bed. The Tonie I bought for my grandson is now 4 years old + my granddaughter uses it constantly. He initially appears rather cheeky or even "the bear with the big mouth", but in reality, he has a very soft core and is always the first to leap into the adventure when his friends need rescuing. Toniebox Figures, Audio & Cases | Tonies | Smyths Toys UK Tonies | WHSmith Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening!Aisia - Team tonies. Recall of all tonies Blocks products. Webtonies Contact Us How can we help you? They listens to it every night before bed and we have even got family members to record stories so they can listen to them too. Yoto - Paddington Please Look After This Bear & Other Stories, Yoto - Make Your Own Cards (Pack of 10) with Sticker Sheets, Kim Haskins Cat Zip Around Small Wallet Purse, Puckator - Maneki Neko Lucky Cat Lip Balm in a Tin, Pony & Girl Design Protective film - Suitable for the Toniebox, Pokmon TCG - Pokmon Scarlet & Violet Booster Pack (Multiple Pack Sizes Available), Ziwi Peak Air Dried Mackerel & Lamb For Cats. Faulty product! It didn't work either. https://tonies.com/en-gb/referral/Happy listening Aisia - Team tonies. Tonies UK You've accepted analytics cookies. https://tonies.com/en-gb/referral/James - Team tonies, These are brilliant. My kiddo was so excited but she never even got to try it. Take off the Tonie to stop, tap the sides to change tracks and press the ears to control the volume. When you want to hear something different, just change Tonies to jump between audiobooks, music and stories. There are constantly new Tonies being produced which are current for both children + also more educational ones as they develop. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! Such a wonderful story teller . My special needs child relies on her toniebox to drift off to sleep. 2023 Trustpilot A/S. We have 1 for my big boy and baby girl and they love it. tonies It's a horrible cheap piece of hardware that's unfortunately got me tied due to the fact my daughter loves it and the idea of the product just seems perfect today. Cumulative Tonieboxes sold(since Q4 2016). You can change your choices at any time by clicking on the 'Privacy dashboard' links on our sites and apps. We also ensure all reviews are published without moderation. The three Soft Cuddly Friends with audio play are available in German and English. United Kingdom England Greater London London Holborn and Covent Garden. We, Yahoo, are part of the Yahoo family of brands. My little one now picks a Tonie before bedtime routine and listens to it while getting ready for bed. I emailed to report a non charging toniebox and got a standard set up reply response. Please could you contact us at wecare@tonies.com?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. Hi Claire!Thank you so much for your review, it's lovely to hear from all our Tonie-fans - but we are extremely grateful to our tonies family that have been listening along with us as long as you! Its a shame because I definitely wouldnt order anything direct. Dear Sandra, thank you for reaching out, we're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. I sent all of this as soon as I had the email address to send it to.After a short wait the customer service agent did they can not help me.They are the ones whom put the product on here yet refuse to support issues with products and services.I would be very weary buying from them again due to the false advertisement and poor customer service.Happy to go back to a cassette tape and Walkman xHave a blessed day all. Great product, the kids and us love itWish I had it when I was younger. Use this service to order a certified copy of a document from a company's filing history. 7.99 inc. UK VAT. Ive already ordered a second one for my grandson. Use this service to order a signed certificate of incorporation, which can include key details about the company and a statement of good standing. tonies I sent all of this as soon as I had the email address to send it to.After a short wait the customer service agent did they can not help me.They are the ones whom put the product on here yet refuse to support issues with products and services.I would be very weary buying from them again due to the false advertisement and poor customer service.Happy to go back to a cassette tape and Walkman xHave a blessed day all. At present, the following three Steiff Soft Cuddly Friends are equipped with an audio play for the Toniebox in English. WC1V 7EP. Find out more about how we are changing the way children listen to audio. They then chose a second one to listen too while having a bottle and settling in bed. tonies UK & Ireland | LinkedIn Tonies allows children to ignite their imagination and immerse themselves in storytelling and audio adventures. Very good customer service. It is absolutely appalling service from Tonies and I would not recommend at all, quick to take money for purchases but not interested in resolving faulty items after less than 6 months use!!! Dear Charlene, thank you for getting in touch. Please could you contact us at wecare@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Aisia - Team tonies. My dad bought my daughter a Tonie for Christmas and my son loved it so much we had to get him one in February for he's birthday! WebRegistered office address Causeway House, 1 Dane Street, Bishops Stortford, Hertfordshire, United Kingdom, CM23 3BT Company status Active Company type Private limited WebMeet Tonies, the new audio system for kids. Its a truly brilliant toy/concept + I have found customer service very good although I only used it once. So intuitive, a young child can use it all on their own, keeping them enthralled for hours and leaving you Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! If you do not want us and our partners to use cookies and personal data for these additional purposes, click 'Reject all'. Great product, the kids and us love itWish I had it when I was younger. They then chose a second one to listen too while having a bottle and settling in bed. 2023 Trustpilot, Inc. All rights reserved. Happy Listening. Dismiss, Shop Updates are usually sent once a month unless there is an important update. Find out more about how we use your personal data in our privacy policy and cookie policy.