Please try again in a few minutes" on the DVR or "Playback Issue: TVAPP-00353. Try these quick tips: Restart your U-verse TV receiver (DVR) by holding down the POWER button for 5 seconds, then press it again to restart. As you are typing a drop-down list appears. I have my DVR set to automatically record several shows. It shows on the schedule it recorded an hour, but when you get to about the 20 minute mark, it stops and asks if you want to delete the recording. I went intoMenu , then Broadcasting, Expert settings then TVkey Interface , then Guide. Lately, it has been doing this more and more often. I'm having this issue and none of these tech support agents don't know how to resolve this issue or seem clueless. If I choose a different recording it will play fine. Recorded show won't play on DVR. Press the Windows logo key + G to open Game bar when playing a game and you will be asked to open Game bar. Wait 5-10 minutes for functionality to be restored. It just appears to randomly occur. You can select these functions and they will show in the scheduler however no notifications are received or recordings started. I can't fast forward through my Cloud DVR recordings. Thank You for your response. In Task Manager, select More details. I called tech support at Spectrum and spoke to 2 very nice gentlemen but neither seemed to have a clue as to why it happened or what they were doing about it. . Too many buttons to push to get there. My mother always manually sets her DVR programming. Other systems show progress thumbnails so you can see where you are, but not Spectrum, it's all guesswork. It also happens when I am not watching On Demand, but it seems that it will always happen if I am watching On Demand while something is supposed to be recording. This is my second go-round with Cloud DVR - I used ATT for a year before switching to Spectrum (only because their CDVR more than doubled in price) & ATT was 100% reliable in recording/storing/playback.. Athough CDVR technology does have the ablity to outperform all other methods of recording, Spectrum just can't seem to get with the program. Intel: Intel HD graphics 4000 or later, Intel Iris Graphics 5100 or later. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. After the 1st unplug, do the hard reset of the RG @RCSMG mentioned above, when it turns green, continue here so things occur in order. Recordings stopped showing on the recorded list sometime Saturday. TV remote working, but not pausing or rewinding. : r/Spectrum - Reddit Confirm your recording settings by pressing the Menu button on your remote. Personally, I recommend a conventional DVR box from Spectrum as it has a better reliablity track record. Invalid password, please complete all fields. Right-click on the taskbar and go to Task Manager, Find Broadcast DVR Server (bcastdvr.exe), click on it and go to End task, Now, press Windows button + G again, and you should be able to record clips you want. Yep I had that multiple excuse until I pointed out that I had the same problem with the built in freesat recording, which I believe do not use multiplex. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Some recordings won't play. The Game bar will remember a game once youve indicated that something is a game by pressing the Windows logo key + G. On the other hand, if you want to make Game bar forget a game, start the game, open Game bar, select Settings, and uncheck Remember this as a game. Having done a full factory reset , retune etc the problemstill persisted. The Xbox Support team provides information to help users resolve some Game DVR issues on Windows 10. And it is recording repeat episodes, when I always set the DVR for new episodes only. Highlight Recorded On then press 'OK' Ensure that 'All Devices' is selected 2 0 U user_9785b3 Visitor 2 Messages Press DVR on your remote to access the Recorded List. 05:56 PM Reinstalling the app may also help. Then, press the POWER button again to turn the DVR on. My DVR is constantly only recording part of the shows. Recently, for no reason as she has not at all edited any of her recordings, shows are recording anywhere from 4-8 minutes late, and stop recording on time or a minute late. DVR will NOT record shows on certain channels HELP! Invalid Optimum ID, please complete all fields. Navigate to the Recordings section of My Stuff. I engaged a support agent who coordinated real time with Xfinity Engineering to understand the issue. Before posting a new question, please check out our, You are currently viewing the Spectrum Community Archives. Only one of them is connected to the associated TV set by HDMI. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Sign in or register to get started. Can't play recorded programs | Xfinity Community Forum Below, you will find a list of several known issues with Game DVR and some solutions we found: Users wont see the Game bar in PC games in full-screen mode. My DVR is refusing to record some shows and I'm unable to determine why. Right now, the challenge to Spectrum is getting Cloud DVR to hold onto its reliability over extended periods of time, And for many customers with Cloud DVR service, that has not happened yet. Guess what, scheduled recording doesn't work properly. It would work for a few weeks then stop scheduled recordings. Optimum | No Dvr Access You do not currently subscribe to DVR service on Optimum TV DVR allows you to record up to 15 shows at the same time. Samsung had me resetting, the replaced the one connect and main board, each time it would work for a couple of weeks then stop. If that doesn't work, reboot your DVR receiver by pressing and holding the POWER button for 5 seconds. att.com. Having trouble with a U-verse TV recording? To make sure you posses hardware strong enough to record clips with Game DVR, open your Xbox app, go to Settings, Game DVR, and if you see the message This PC cant record clips, you dont have enough hardware capacity for that. 12:26 PM I suppose I have a claim under the sale of goods act against the retailer (Currys) but Samsung support really is a case for BBC watchdog! Fix: Xbox Game DVR doesn't record games in Windows 10/11 The problem also happens on our remote receivers when playing a recorded program. My 6:00am appears to have started recording correctly. in. So disappointing. Jump to a forum. Moms give us everything. Press PAUSE while watching any channel. TV scheduled viewing and recording not working - Samsung Electronics Reddit and its partners use cookies and similar technologies to provide you with a better experience. the CDVR. Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Although youre available to run some other screen-recording software, broadcasters and some popular games, like Skyrim, you maybe wont be able to run Game DVR feature. No red dot will come up and have tried everything. I don't know what Spectrum did over the last few weeks, but they really have messed up. The fixes don't seem to be holding for cloud DVR services. See to it that the Record game clips and screenshots using Game DVR setting is turned on. I have a Roku device that I primarily use, Android Phone/Tablet devices and Windows 10 PC / Firefox. At 6:20 or so it did not appear to have started recording even though it had the double dots on the web page guide indicating it was scheduled. I am going to send a private message from our Community_Help handle to request further information. The next thing were going to try is resetting the Windows Store. As I said Samsung knew about this but their support would not admit to it and messed me around for about 5 months. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I had a similar issue happen with Brian Williams at about the same time. Anyway they do know about this but will deny when you contact customer support. Smart Resume for Fast-Forwarding Commercial Breaks in Select DVR Recordings It is not confined to the main receiver. I also noticed that this issue depends on the app. Are you still experiencing that error code? How do I need to talk to get this taken care of? Log in with your Optimum ID and password. Our scheduled viewing and scheduled recording function on our TV has recently stopped working. Unfortunately there is no way to recover programs that did not properly record. I had a KS9500 and had the same issues. !, There are no other shows scheduled at the same time, so its not a conflict issue. Unplug the receiver or DVR power cord from the wall or back of the box. Sign in. We are very happy to hear that and were able to assist! Guess what, my TV has packed up with scheduled recordingsno longer working, no 5 min notice of recording and no recording then taking place. Should I be calling Spectrum Support on this issue? If the problem persists, unplug your receiver and wait 15 seconds. On the guide it speared the program was recording but at 3:10 it was not showing up in the recording list. For the past two or more weeks the performance recordings disappear from my DVR (before I get a chance to see them) when the next day's recording of the results show begins. The email stating this is posted on the ks owners refund more info thread on these forums, think about page 3 or 4 under @paul111, 09-11-2018 First, you will need to open the Optimum App on your computer or device. Very frustrating. Because this feature is actually more demanding than it seems, and if youre rocking an older hardware, youll probably be able only to take screenshots from your favorite game, but not to record any clips. Invalid Optimum ID, please complete all fields. We're sorry that didn't solve your issue. in, It as know issue with all Samsung TVs since the ks series. Also, users in the European Union and Korea who are using Windows 10 N or Windows 10 KN must first install the Media Feature Pack for N and KN versions of Windows 10 to carry out the troubleshooting. I am able to watch NFL games on my local channels and on ESPN, but not on the NFL Network. Of note I can go a couple days without a problem then have a day or two when the error will occur once or a couple times on different recordings - times. Even if I turn off the cable box and back . paul1277 post. The recordings in question were three NFL games. Cloud DVR remains a work in progress and seems to be hit and miss around the country. Choose the program that you would like to watch and click on the 'Play' icon. It is doing a lot of strange things. I've been having the same problem! (This takes 5-8 minutes and impacts any DVR recordings in progress.) What's annoying is I have a cheap 32 Samsung TV which works perfect. Sorry, something unexpected happened. Try to skip back and replay, or stop and restart the recording. I know its been a couple days since you last reached out. Scan this QR code to download the app now. Ensure all cables are plugged in correctly. The occasional Recording Unavailable Were sorry were unable to play your selection. The DVR issue has been occurring for about a month. Optimum | DVR The programs were for Home Again recorded on a local channel. Now, press Windows button + G again, and you should be able . Leaderboard. If you're having trouble fast forwarding through recorded content, including ads, follow the steps below: Exit your current stream. It seems to fail quite randomly, sometimes OK others - no! The pattern seems to be good for two weeks, bad for a week, good for two weeks. Some DVR Recordings Won't Play Back, Others are Fine Follow the on-screen instructions to complete set up with your remote. Sign into manage your DVR and TV features. I have tried various attempts to solve the issue with Samsung via their chat line and a telephone call back response but to no avail. Please try again later. Cookie Notice It turns out that even though I launched the recordings from channels I have access to, the playback of the recordings is being blocked by the NFL Network since I don't have access to that channel. I then retuned the tv this way by accepting the various blocks of channels shown, in my case 23 , 26 etc , (around 7 to 8 blocks of channels). Service unavailable at this time. (This same exact issue also happened to me from 19 to 22 April. Please try again". I would like to advise that our team has opened a ticket to work toward a resolution on this issue. Not associated with Microsoft. We can't get your messages right now. and our TV. 29-11-2018 How to troubleshoot DVR Service Unavailable PVR Error - Shaw Communications Then you can run the game in full-screen again and use the Windows logo key + Alt + R and Windows logo key + Alt + G. Download and install the latest Windows 10 updates on your PC. Recording may sometimes work only once or twice. Windows 10 stores your game clips and screenshots in the Videos folder by default, in a folder named Captures. I just received new tv remote from spectrum and having same problem. Some Windows 10 users might be having to trouble recording game clips using Game DVR. This is the correct channel to use. Plug the receiver/DVR back in on the third time and leave in. I don't really get Spectrum new customer I was told they are the best and their app and dvr are error riddled. Knowing that a lot is now recorded (or sourced?) I have been recording programs on DVRs since 2005, and unless the power was out, never had a problem. I have checked and it looks like the ticket that was opened. Fix issues with your U-verse TV recordings - AT&T 09-11-2018 Do I just need to not try to use it? TV Forum requires membership for participation - click to join, #DVR #won't load #cannot view #recorded show. Game DVR recording is a great addition for all gamers in Windows 10. Because this action fixed an earlier scheduled recording I rescheduled all my series including this one earlier this morning hoping it would proactively stop the missed recordings. This same thing was broken 11 days ago now its not working again? where they appear to be coordinating with an engineer. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. I do wish Samsung would get this right. I had already done the obvious like factory reseting and ensuring that the program channel I had been watching was on the same multiplex as the one I wanted to record etc. I have my DVR set to automatically record several shows. 08:09 AM 11:06 AM Also, my mom said that today's episode (which is airing right now) is actually showing a rerun, even though the episode description shows that today is its first air date. I am not sure, but it seems that it happens with any shows that are supposed to be recording while I am watching something else On Demand. E.g., I try to jump slightly backward, and instead it jumps 20 minutes forwardor I try to jump slightly forward and instead it jumps back 30 minutes or even into a recording I had been watching 4 hours earlier! Reconnect, and power back on. Power cycle your DVR / NVR. If youre not sure how to do that, follow these instructions: I also have to mention that some games dont recognize when Windows button is pressed, so if you notice that you can record some games, but you cant record others, go to Xbox app, Settings, Game DVR, and set different shortcuts for recording. I had two recordings. I never have any navigation problems -- other than the typical lack of precision -- when watching recordings, ONLY with live TV). Another annoyance is the way the fast forward works, or rather doesn't. Optimum | Set Up Remote I checked and the programs are on my series recording list. Two more were scheduled today but never appear to have recorded or if they did record they are not showing up in the CDVR recording list. Select Settings from the Start menu then go to Update & security, and select Check for updates. Monday, December 27th, 2021 3:00 PM Closed Can't play recorded programs I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. 03:07 PM If I try the recording an hour or couple later it will play. This is a mess, I'd use YouTubeTV, but Spectrum's internet costs are crazy without bundling discounts. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Has anyone experienced anything similar or able to suggest anything that may help us fix this? Otherwise, just make sure Background recording is set to On, and everything should work just fine. I had the same issues. This is the same brand, size, and type of TV shes had for a while, but this specific TV is new and was purchased June 20 2020. If so let us know. You can also record the last 30 seconds (or whatever time you picked) using the Windows logo key + Alt + G, provided you have already turned on background recording. AT&T Community Forums. Some shows did appear in my Library after 3 days of nothing, but not all. In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. If you do a factory reset sometimes works for a week. in, 21-01-2018 .They are on the Roku., WEB and Android. My recording scheduled for 6:00pm started as scheduled. Then recentlyi experienced the same problem, no 5 minnotification appeared to advise a programme was due to record and subsequently notimer recording took place. (Although I note that the red dot WAS showing on the X1 app on pc and phone.) And now to top it off the RCD-1007 and WLP-999 errors are back on a couple recordings. Privacy Policy. Change the video output resolution on TiVo Mini. But an hour ago I tried a full reboot by unplugging the box, waiting 30 seconds, then plugging it back in. All it takes is a few steps. It is on the ks owners refund more info thread, on page 3 or4. Really annoying DVR recording issue : r/OPTIMUM - Reddit To change that, you just need to restart Game DVR task, and you should be able to record again. Choose Open folder to see your captures in File Explorer under Saving captures. 21-01-2018 To send the requested information: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". It will get about 20 minutes of an hour show. If the program you are currently watching pauses, then the PVR functionality has been successfully restored. I would have the issue in the Android TV app, but if I launched a web browser or used the Android app on my phone, the recording would play just fine. I do not have this type of problem with any other streaming service. Custom keyboard shortcuts may sometimes not work because some games block keys. Repeat this process two more times. We are having the same problem and this is May 2021. In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. Technical support is no help. When I look up the series under 'Upcoming' the future 2 episodes are listed with the icon of 3 red circles with the top circle being the open red circle with the slash through it, so they do not look like they will record. In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if its still there), and then select End task. This must be taken into consideration. I am having issues with the Cloud DVR. Eventually they offered to replace the ks with a Q9F, through the Samsung CEO office (as I had escalated this to the higher CEO). 12:12 PM It works ok a good part of the time but I believe errors and glitches appear too often in its operation. ). What's happening? X1 DVR playback issues | Xfinity Community Forum Connect Optimum Stream to your TV using the HDMI cable. To save you from further headaches, here is the list of graphics cards needed for running Game DVR feature on Windows 10: If youre sure that your graphics card is compatible with Game DVR, but youre still unable to record your games, theres a simple solution. Why is my on-screen menu or guide not working properly? Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. mv020 over 6 years ago. Program didn't record. I'm sorry for the inconvenience, but glad you were able to find a fix! To change that, you just need to restart Game DVR task, and you should be able to record again. Time-saving software and hardware expertise that helps 200M users yearly. in. Last night, and continuing into today, I started having the same problem -- and workaround (not that I should need one) -- when trying to set other recordings. I had one series recording that was scheduled to start at 6:00 am this morning. Recordings Disappear | Xfinity Community Forum