Yes. This article has been viewed 483,948 times. If you're a Verizon customer, sign in to My Verizon and we'll step you through the trade-in process. Is there really a $35 restocking fee on returned merchandise? ago Android is a trademark of Google, Inc. Goodness! Remember my username. Take advantage of Verizons trade-in program to get a new phone at a discounted price. Im not holding my breath. You need the device ID to do a trade in. The process listed below will get you to the executive levels that can and will make a corporate decision that is generally in your favor (provided your complaint is justified). If the FCC recieves enough complaints, they can document a pattern and force Verizon to clean up their act or face serious consequences. These. Turns out Verizon's trade in process has issues. Use our. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. How can I get information about my trade-in submission? Certified Pre-Owned Phones: Frequently Asked Questions, Should I trade in my old phone with Verizon or sell it?? You should not use this feature on public computers. Verizon Class Action Claims iPhone Promo Scam Go to My Devices in My Verizon. We have sent a private note to gather more information and work on the solution. They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). Which is why many of us end up with drawers full of unwanted or outdated electronic devices. Use our Store Locator to find Verizon stores that recycle mobile devices and mobile cables and charges. If you requested shipping materials but can't find or didn't get them. "Warning: Don't Use Trade-In Program" VZW up to no good It's very quick and simple and will get results: Hello! Visit a Verizon store for help cleaning a charging port. * You can also use your credit toward a. Final payout can vary depending on what shape the phone is in. File a complaint with the Better Business Bureau. Verizon trade in for iPhone 13 | MacRumors Forums Depends on the situation. I understand you have no confidence in your trade-in. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for, 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. At any rate, my concluding response to them was that I wanted them to share my experience with executive management because I fear they are engaging in deceptive sales/trade practices and exposing Verizon to serious liability. Avoid calling when you are on the road or have something pending. Device trade-ins are final. Even if you're not a Verizon customer, you can trade in a device and receive a Verizon Gift Card or PayPal credit. An Arkansas couple claim they fell victim to Verizon's "bait and switch" scheme in a two for one iPhone deal. Your submission ID is a unique identifier you can use to track your trade-in submission. https://consumercomplaints.fcc.gov/hc/en-us, Hello, jennk1!Wee appreciate your feedback and your screenshot. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. The reps on the phone couldn't figure this issue out. Spent over an hour tonight (again) trying to work this out. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Archived post. Here is the link to the complaint center at FCC. And not just the "Sorry you had a bad experience, go offline to email, but we probably wont respond with something useful" posts your admins keep making. Beginning today, every Verizon (NYSE, Nasdaq: VZ) customer can trade in an old phone cracked, broken, sticky buttons and all and get a 5G phone on us with select unlimited plans, on the 5G network you deserve. However, the "damaged" category gets broken down further depending on how you answer certain questions. Dial 1-800-922-0204 from your home telephone only. Continue with your trade-in by choosing a payout method and your trade-in return method. I paid for my own shipping envelopes. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Watch How to find your device ID for more options. The wait is over the biggest Verizon 5G upgrade campaign ever If the trade value is more than the remaining installment balance, then you can apply it to the installment and become eligible for a new device immediately. You must be signed in to access this part of the community. I selected my old phone, which is a Samsung Galaxy S9 Black 64gb. Basic phones: Tools & Settings > About Phone > Status, Continue with your trade-in by choosing a payout method and your trade-in return method. Due to inactivity, your session has expired. Verizon is being shady as hell rn. We'll help cover your costs to switch 2. I am waiting one more day before I submit my complaint to both the FCC and WA State Attorney General. AT&T: This free offer is good only when you trade in a Galaxy phone. If you chose trade in via UPS* look for an email from us and follow the instructions. I requested the trade-in kits again and again via all kinds of different methods, online, over the phone, over chat, etc - and the trade-in kits never arrived. Archived post. Just provide the information about your devices and we: To find out the estimated value of your device, answer the questions about its condition on the Trade-in page. Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me. Non-customers - Even if you're not a Verizon customer, you can trade in a device and get a Verizon Gift Card or PayPal credit. They assured me that the 30-day deadline was not a problem, and I would be credited full quoted value once they were received. New comments cannot be posted and votes cannot be cast. Don't ship the charger, SD card, SIM card or other accessories with your device. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. When you trade in or recycle your old devices, you reduce clutter and protect the environment. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. When it comes to trade-in values, this is where Verizon falls short. Welcome to /r/Verizon! wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Enjoy! Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Request a shipping kit during the online trade-in. It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. Bring your device and UPS QR code to a UPS drop-off location. So I was offered $800 through 24 months for my iPhone XR. Use your submission ID or the email address that you used when you first made your trade-in request. Each time the customer service rep assures me that this is very unusual, and they will resolve it for me and "not to worry", that I will be credited the full amount of the promised trade-in. First time I called, the rep told me the trade wasn't logged in and that's why I was being billed monthly for the entire $700. New comments cannot be posted and votes cannot be cast. https://www.verizon.com/support/trade-in-program-faqs/. After 6 months of ongoing problems, false promises, and inability to get a hold of a manager, supervisor, or anyone who could escalate the problem, I filed a complaint with BBB and got a response from BGCO Executive Escalations at Verizon, with a direct phone number and email for a singular contact who was willing, and able, to address my problems. Plus, a new line is required. Verizon trade in issues? : r/verizon - Reddit Check out the latest deals from Verizon on smartphones, accessories and more. How to Win a Complaint Dispute With Verizon Wireless: 12 Steps - WikiHow upgrade. You can request one shipping kit for each device from us, or you can choose to use your own shipping materials and print a label. Find instructions for clearing your specific mobile device on our Device Support Overview pages. Plus get discounts. You dont have to put your credit toward a new phone. Note: Authorized Retailer locations dont accept devices for recycling. On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. Verizon Gift Card, sent to the email address you provided during your trade-in request. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. Look for an email from us that explains how to prepare, pack and send or bring us each device you're trading in: Check your spam folders if you don't see it. So, I got all my phones packed up and shipped (with a photo of all phones powered on and operating next to each mailing label). Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form. If you went to a cooperate store and traded the phone in at store normally it is activate pretty soon in the system. It is common for some problems to be reported throughout the day. To learn more, visit our Terms & Conditions for trading in a used mobile device to Verizon. Archived post. Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. Have any lingering questions? You can use the envelope icon at the bottom of the page using the link below. We are here to help! Visit our Trade-In Tracker. I called and they said not to worry, the $33 per month will start being applied next bill. You can purchase / trade together, or you can purchase a new device and then trade in an old device later - and still get a promotional value. Customer Service Rep. 04-23-2023 11:13 AM. To learn how rebate deals work, visit our Verizon mobile rebate deals - Phones, tablets, watches FAQs. Don't see it? As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. If you cancel your service, you'll owe the remaining balance of the phone. Verizon is always here to help! Read about our Citizen Verizon social responsibility policies. Have a phone you love? Did anyone actually get their credit?? This is not an isolated problem based on the number of people saying they had the same thing happen. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Also, $45/mo sounds like multi-line pricing. Verizon customers - Start by signing into My Verizon or visiting our Trade-in page to view your devices. Trade In Status | Verizon Wireless Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device. I feel your pain. Use your submission ID or email address to order a new kit or print another label. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. I have never been so frustrated and appalled by the lack of customer service of Verizon as I am now. If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. You'll also get an email with instructions after you submit your trade-in. Screen Repair, Water Damage Fixes and More for a Damaged Device - Verizon Extend your session by clicking OK below. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23.
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