Will Call . How can I check the status of my tickets to see if they have been shipped? There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. I purchased two 2023 PGA Championship + tickets on June 17, 2022 from the business AXS based in ***************. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. Next to the address you want to remove, click the pencil icon . We partner with multiple Venues, Clients and Promoters that create the events that our consumers attend. You are urged to review all pages displayed during your completion of a purchase. At this time, we can't change your delivery address once the order has been processed. Click on Delivery Options. If you dont see Delivery Options, the shipper has restricted this option. Latecomers may be seated at the discretion of Client or venue. Price and availability of any ticket, product or service on the Service are subject to change without notice. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below.If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Some shippers restrict the ability to change your delivery. Postal Service. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. Service Alert Due to Situation in Ukraine. Order #******* *** Expedited by ***MI Expedited Tracking #************************** Coachella Weekend 1 2023 FRI Apr 14 SUN Apr 16, 2023 I never received these. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Third-Party Resale Tickets: Everything You Need to Know Due to the high demand of this event most lines for entry will be long. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. If UPS has the wrong address listed on the label, unfortunately this is a problem that must be resolved promptly. Change a Delivery | UPS - United States After calling several times to have them address my issue, nobody was able to help and they all gave me false hope and incorrect information. Remove an address. Once you're signed in, select Accept Transfer. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. I even asked to speak to a manager and was refused to speak to one and the rude agent hung up on me. Need a username? Members are charged an additional fee for each confirmed 2-hour delivery window request. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. Free Boxes. You can try contacting them if you have any questions." Your phone is your ticket use the app at entry to get in. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_24',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_25',164,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-164{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}If the package has been delivered to the wrong address and cannot be recovered, unfortunately you may need to reship the item and incur additional costs. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). In addition, UPS My Choice members can use the Delivery Planner to request a hold. 2. Not informing the purchaser of a "policy" until AFTER they purchase the product is not acceptable and now I am out $165.01. No refunds are offered for online (virtual) events unless the event is canceled. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. (United Kingdom) Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. You should receive a confirmation after concluding your transaction. Upon further review I do not see where you were told that your refund was denied. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. On January 11 2023 I purchased to VIP First weekend passes to Coachella and one VIP Parking. I did not approve a second charge they're impossible to get a hold of idk what else to do. Thank you for contacting AXS. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. Thanks for signing up for the event guide! I ordered my wristband for the first weekend of the *********** Jazz Fest and had it mailed to me by the specific instructions of my friend. You should first check the address label on the package and see if it is the correct recipient. We make no representations or warranties about the quality of your watching experience or your display. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. Sign up now. I offered to pay for ***** over night but they refuse. The availability of tickets is subject to change. Customer Reviews are not used in the calculation of BBB Rating. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Thank you for contacting AXS. This policy will apply regardless of how the error occurred. Your receipt has been resent at this time as well. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. I am sorry to hear that your order was not received. Both you and the receiver can use the packages tracking number to check the status of the intercept request. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. 4. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). UPS Express Critical and freight shipments are not eligible for this service. Upon your payment in full, you shall be entitled to the tickets you have purchased. How do I change my delivery? Thank you for contacting AXS. We act on your behalf, as seller, when listing or reselling tickets. Tried changing the name on my AXS account from my ex, to mine - Reddit You can also submit a Help Request Form on their website at www. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. To do this, sign in to the account where you shipped the package, select the tracking number, and then select Change Delivery Address. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-4','ezslot_26',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Additionally, you can track your claim on the UPS website and view updated status information. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Thank you. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. If you are unable to find tickets or parking rights, please check back again. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. Enter a transfer amount and select a transfer. Find information on our most convenient and affordable shipping and mailing services. It may also include a request for a re-delivery after the initial delivery attempt fails due to a customer issue (such as incorrect address provided). **************************************************************************We apologize for the inconvenience. Welcome to USPS.com. Whats the difference between a dust extractor and a vacuum cleaner? Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. Set or change your delivery address - Google Shopping Help How do I make changes to a delivery I have sent? If the package still goes uncollected at that point, then the package will be returned to the sender. If you need to change your name or email address, you will need to access your account on AXS.com. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. You are solely responsible for making a purchase, based on the information provided on our Service. UPS My Choice offers two levels of membership: Basic (free) or Premium (paid). ADDITIONAL TERMS. I contacted *** and **** to no avail. If using the AXS App, click the person icon on the bottom of your screen to access your account info. x. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. UPS will generally attempt to deliver a package three times before returning it to the sender. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. This does not apply to "Adult Signature Required" deliveries. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. See details. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. What are the most common delivery methods? If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: You can also request to change the delivery address for your shipment through our mobile app. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. Well guide you through the process. 4. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. After spending a couple of hours taking this issue up with AXS, I am told "We do not send out empty boxes" and that the best they can do for me is have me pick up my replacement wristband at will-call. Mail . x, Footer.languageSelector.ja-jp.greeting Explore all UPS delivery change options. We cannot offer a refund as AXS purchase policy and the event promotion team state that all sales are final. This response is final and will not be reevaluated. Upon further review of your account I do see that your tickets for this event have been delivered to your AXS account. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. They also set in place all policy and procedure we just assist them by assisting the consumer that need help. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. They need to release money from resales. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. I am sorry for the delay in your ticket delivery for2023 PGA Championship, unfortunately the Promoter will not allow tickets to start delivery until next week. Yes, it is possible to reroute a UPS package. 3. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. I am disabled veteran and 70 years old and want to have the tickets to donate or sell before hand as I am stressed from the lack of support from AXS. I have sent the company numerous emails on an approximate date Id receive the tickets on. I purchased the tickets almost ten months ago for approximately $500. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. It is important for businesses to have a process in place to be able to easily handle customer requests for delivery changes as it can be an important part of providing a satisfactory customer service experience. 1,669 total complaints in the last 3 years. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. Police may also be able to use surveillance video and witness accounts to identify the perpetrator and prosecute any crime associated with the theft of the package. Changing your UPS delivery address typically does not cost anything, however if you need to change the address of a package that has already been shipped, additional charges may apply. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. Exceeding these limits may result in cancellation of orders without notice. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. See the picture attached I shows the charge and the date. Once you report the wrong delivery, a customer service representative will help resolve the issue by following the UPS Claims Management System guidelines and policies. Tell the driver where to leave the package. Any restrictions on transfer or resale will be communicated to you (e.g. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). On the second delivery attempt, the driver will attempt to deliver the package to the exact address. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax.You are urged to review all pages displayed during your completion of a purchase. Get Shipping Help. Any ticket issued via the Service is a revocable license. What are the most common delivery methods? This includes having the ability to make adjustments to order delivery speed and method, making arrangements for re-deliveries, and accommodating customer requests for changes in delivery address. Ticket Delivery . The responsibility for a package being delivered to the wrong address depends if the address is incorrect or not. Delivery change requested refers to a request from a customer to change the details of their delivery. Unfortunately, my **** application was checked and I could not get my passport back before the event date. This includes entering the wrong information when the package was shipped, such as an incorrect street address or zip code. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. You own the money, own the tickets but they restrict your tickets and keep the money. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'remodelormove_com-mobile-leaderboard-2','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');The shipper should also be responsible for making sure the package is able to be tracked. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. Due to the time frame to the tournament, Im requesting a full refund. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. . If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. All fees and charges relating to your transaction will be disclosed to you during the purchase process. Thank you for contacting AXS. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. If the sender is willing to do so, they can log into the UPS portal to update the address associated with the package. The artist announced the concerts in the middle of February, and I started applying for *** **** immediately. Depending on the situation, you may need to contact the sender of the package to confirm the change. Welcome | USPS However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. AXS.com Purchase Agreement Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Holder must possess a ticket to enter the property or venue listed on the ticket. Next to the delivery address, click the down arrow . All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. BBB is here to help. However, the ticket price has decreased so much these days and it is impossible to resell my ticket even close to its original price when other fans can get cheaper tickets on AXS website. At first, they needed the last 4 digits of the credit card I used. For tickets to events located in Canada, the Service is provided by AXS Group Canada. I also do not understand why they did not send with signature required. Please review the purchase agreement linked in the email as well as the excerpt provided. 2023 If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. International Association of Better Business Bureaus. Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave packages when you aren't home. On April 1, 2023, I purchased two tickets from Stubhub for the event for $130.00. Fraud re purchase of Muse tickets at ********** stadium, ***********, on April 6, 2023. The tickets are no longer valid and will not gain you entry to the event. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. Ticket Delivery. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. On the third delivery attempt, the driver will leave a Delivery Change Request form at the address. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. A per-order delivery fee may also be assessed, depending on the delivery method. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. On 3/20/23 I received the following email. If you received a wrong UPS delivery, the best way to report it is to call the UPS customer service team at 1-800-742-5877. You must supply the required Payment Method and/or other personal information in order to complete your purchase. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. In these cases, customer service will attempt to contact you, using the information we have on file. If the address cannot be corrected, the package will need to be returned. The customer service team should be able to help you update the delivery address. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it.
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