Move faster with templates, integrations, and more. Key result 1: Publish 15 blog posts to drive at least 2,000 new unique website visitors in Q2. 8 out of 10 employees stated that the training or individual personal development budget to be reason for increased overall satisfaction at work, 75% of prospects decision makers trust our Sales Staff, 45% of prospects decision makers share information which is normally not for external use, 30% of prospects decision makers communicate with us on WhatsApp, Instagram or similar, 90% of prospects decision makers have a regular call with one of our Sales Staff members, Get 200 more MQL in with 25% that correspond to our ICP, 9/10 customers state they trust our sales staff (survey), High level Marketing goal: See how were taking the right STEP toward inclusion and belonging. Transform open enrollment and simplify the complexity of benefits admin. The employee satisfaction score goes up from 6 to 8. The OKRs shown here for finance and accounting consider not just costs, but also process improvement. Objective: Gain real-time insight into business IT operations. One of the benefits of using OKRs is the alignment of individual objectives to high-level company objectives, to drive focus and understanding of why an objective is important to the organization as a whole. Accelerate talent acquisition to build team capabilities and strength. Intuitive software to help pay employees accurately and on time. OBJECTIVE: Grow our corporate global business, OBJECTIVE: Build a great corporate culture (delight our employees), OBJECTIVE: Launch the new product successfully in Q1, OBJECTIVE: Generate more Marketing Qualified Leads (MQLs), OBJECTIVE: Optimize our customer acquisition, OBJECTIVE: Implement Account Based Marketing (ABM), OBJECTIVE: Improve Our Website and Grow Conversions. Join team meetings from 3 other departments. Check out our full post on the ultimate guide to OKRs here! Create career road maps for 100% of employees. HR solutions purpose-built to help leaders create great places to work. Reduce tedious admin and maximize the power of your benefits program. Therefore, Objectives should be ambitious and of qualitative nature. Furthermore, we believe strongly that the achievement of an objective must provide clear value for the organization. Goal-Setting OKR Example for an Entire Company, Example OKRs for Technology/Engineering/R&D, Example OKRs for Top Management/Leadership, Improve OKR Tracking with Real-Time Work Management in Smartsheet. Create a seamless customer experience, regardless of the channel of engagement. Increase our reach and brand awareness outside of current geography. A lot of people (including us!) In order to scale up their sales, marketing, and customer success teams, Company X needs to raise some additional capital. Reduce labor spend, manage overtime, and maximize productivity across your workforce. HR OKRs (Objectives and Key Results) help HR teams set structured and data-driven goals and help them quantify their results. We have filled the Pipeline with people whose problems we can solve and prove to them we are the best to entrust their problem to. Objective: Speed up development time in Q2. Services companies like digital agencies and software development studios trust Parallax to track and measure the operational health of the business. Creating OKRs in departmental silos without cross-collaboration. In other words, all goals should be directed by what your vision statement describes. OKRs encourage you to focus on accomplishing a few milestones you should aim to have no more than three to five corporate objectives, with no more than five key results for each objective. If you care about business success and employee engagement (who doesnt? Objectives are supported by key results which benchmarks and monitors how we achieve the objective. Paycor delivers deep product functionality, standard integrations, and certified expertise in sales and service to meet the needs of the industries and organizations we serve. Objective: Deliver a design for the drawing wizard. 4530 W 77th Street, Ste. Insights for Agency Operations, Browse Resources In order to formulate high-level OKRs, also known as company targets, are goals which are being derived from certain key factors (e.g. Check out 10 examples of OKRs and see how this methodology works Theres never been a better time to join. Key Result 1: Increase partnerships in key locations by 10 more. 300, OBJECTIVE: Strengthen our corporate culture, OBJECTIVE: Successfully launch our new product by the end of Q2. Paycors always in the news for innovation, hiring and more. Reduce the rate of customer-reported bugs after the launch of new app updates. Objective: Raise professional artist awareness of the new masking product. Objective: Reduce operations costs by 20 percent. Download here for free: Team spirit and improved collaboration leads to more communication within the company, better collaboration and less psychological stress on team members. Objective: Revitalize the sales lead process. Typically, companies set OKRs using a similar structure to the org chart. Objective: Increase personal output and efficiency. 45 OKR Examples, Write Effective Objectives and Key Results - Paycor KR 1: Publish more blog posts tailored for SEO on a regular basis. If you aren't sure where to start with writing your OKRs, take a look at our OKR examples including company-wide examples, OKR examples for executives, and OKRs for specific departments in your organization. Collaborative Work Management Tools, Q4 2022, Strategic Portfolio Management Tools, Q4 2020. OKRs (Objectives and Key Results) is a methodology for goal setting where an objective outlines the desired outcome and is supported by 3-5 quantifiable and measurable key results to achieve that outcome. Q2-2021 Average handling time. PHA+VGhhbmsgeW91ISBDbGljayB0aGUgYnV0dG9uIGJlbG93IHRvIGRvd25sb2FkIHlvdXIgY29udGVudC48L3A+CgoKCjxkaXYgY2xhc3M9IndwLWJsb2NrLWJ1dHRvbnMiPgo8ZGl2IGNsYXNzPSJ3cC1ibG9jay1idXR0b24iPjxhIGNsYXNzPSJ3cC1ibG9jay1idXR0b25fX2xpbmsiIGhyZWY9Imh0dHBzOi8vd3d3LnBheWNvci5jb20vd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDMvQ292aWQtMTlfVmFjY2luYXRpb25fUG9saWN5X0xldHRlci5wZGYiIHRhcmdldD0iX2JsYW5rIiByZWw9Im5vcmVmZXJyZXIgbm9vcGVuZXIiPkRvd25sb2FkIEd1aWRlPC9hPjwvZGl2Pgo8L2Rpdj4=, PHA+Q2hlY2sgeW91ciBpbmJveCBmb3IgYW4gZW1haWwgY29uZmlybWluZyB5b3VyIHN1YnNjcmlwdGlvbi4gRW5qb3khPC9wPg==, How to Write Effective OKRs with 45 Examples, https://www.paycor.com/wp-content/uploads/2022/03/Paycor_FY22_OKR-Examples-final.pdf. Its also more manageable to establish cascading OKRs in this way because employees can clearly see how goals are being aligned. Monthly active users go up from 58% to 65%. Download 45 OKR Examples. Objective: Create a more goal-oriented company culture. Here are a few team OKR examples. Drive engagement with talent development and career management. The article also outlines how companies can use OKRs to improve communication, alignment, and engagement among employees. 8 more examples of OKRs for businesses. OBJECTIVE: Launch the new product successfully. The numbers of employees that have followed at least one of the offered training programs goes up by 15%. Usability score of our product goes up from 6 to 9. Parallax is the measurement and resource planning tool that can sit on top of OKRs helping everyone make smarter decisions that enable the company to grow. Company vision statements can often be mistaken as something of a catchy tagline. At Paycor, we recommend rolling out OKRs before a new year or quarterly cycle within your company. Defining Great Key Results. Objective: Improve fourth- to sixth-grade math scores. Move faster, scale quickly, and improve efficiency. Achieve a 90% retention rate across all departments. To help set effective executive-level goals, here are some OKR examples for CEOs you can refer to. Writing OKRs isn't easy. At the start of sessions, he usually tries to have some tentative objectives ready. OKRs can be especially useful for digital services companies, as they allow for more qualitative objectives with quantitative and measurable key results. Having different OKRs at each level of the company (high-level company objective, department objective, and individual employee objectives) helps employees see how they contribute to the firms success, increasing motivation and engagement. If thats the case, make sure the right benchmark is set. What makes this high-level goal so special is the fact that it is aligning with one of the company goals and is thus also aligned with other internal goals being linked to the same company goal: The main goal of Content Marketing is to provide content that is interesting to readers from the target group and at the same time helping Sales to generate leads. Collections of actionable tips, guides, and templates to help improve the way you work. Ensure portfolio success and deliver impact at scale. KPIs on the other hand are simply a high-level quantitative result that you want to track. Customer satisfaction of our service goes up from 6 to 8. We help you stay updated on the latest payroll and tax regulations. Organize your team, manage schedules, and communicate info in real-time. Harriet Chan says, "When working with OKRs, the ability to measure value is critical. Therefore, it's critically important to make sure you're setting CEO-level goals effectively. Objective: Maximize email marketing campaign. See our vetted tech & services alliances. See OKR Scoring to learn more. Key results: Revise sales quotas for the newest 30 salespersons to reflect 8% increase. Example: For a shared OKR, an organization might set an objective of becoming the top home gardeners retailer, and the key results are to get 25 percent renewals for seed . At the same time responsibilities are made clear and transparent for all employees. Objective: Gain 15 percent more conversions from new e-book. Have recurring peer-to-peer meetings with someone you want to learn from in the company. The faster a software engineering team is able to develop new features, the faster value can be created for the customer. 2023 W-4 Changes: What HR Leaders Need to Know, Answer the question, How do I know if I have achieved my outcome?, Are the end result of a series of tasks, but not the tasks themselves, Increase employee satisfaction rate for transparency, Implement OKRs methodology with 100% of employees creating an objective, Achieve average of 80% OKRs weekly check-ins for progress updates, Brainstorm company OKRs with an annual plan in mind, Collaborate with managers to draft their first set of department OKRs, Communicate the OKR methodology to the entire company, Review individual OKRs and continue to monitor performance. Accounts Payable Department: Objective: Reduce tax liability How to survive a recession with Outcome Management: Radical focus on priorities Avoid outcome waste Course-correct quickly Read more here! Try Smartsheet for free, today. . Writing OKRs is an iterative process, involving plenty of brainstorming, false starts, and revelatory moments. Create an OKR template Marketing. Focus on . The following OKR for a law office describes goals to help promote and build the business. Paycors HR software modernizes every aspect of people management, which saves leaders time and gives them the powerful analytics they need to build winning teams. Were going to tell you everything you need to know about how to write great OKRs. We've already given 2 examples of OKRs that can be defined by the top management of a company. OKR Examples for Sales Leadership. The magic of OKRs is that everything begins with the end in mind. In the following paragraphs, we will be diving deeper into concrete OKR examples. For further reading, we recommend our thought-through kits for product and IT teams. Business leaders dont need to PSA Buyers Guide: Questions you Should Ask When Evaluating PSA Platforms Professional services companies like digital agencies and software development companies come to Parallax to function as a source of truth and reporting engine for their OKR framework. Plan, manage, and execute pay increases and rewards. 10 Great Examples of IT OKRs | IT OKRs | Profit.co When a company is able to strongly define why they are doing what we are doing, it then allows for moretransparency and insight on what success is and how it canbe reached.Defining a Company Vision forOKRs. Your next job is to make it a success. OKR for Finance brings about strategic alignment, focused execution, employee engagement, and improved communication. The example details "Revenue " Pillar Fitbots OKRs has a great collection of OKR Ebooks & templates to help you get strated with OKRs. We achieve a steadily increasing inflow of high quality leads to equip our sales people with the right preconditions to close their deals, SEO goal: How Workpath supports cost saving goals: 6 Steps to take in the Platform Insights to Navigate Crisis Bracing for Future Challenges Read more here. To make this process simpler for you, we wrote OKR examples for all levels of a digital services company. The best goals combine broad company vision with specific, measure results. But if youre new to OKRs, it can be hard to know where to start, which is why we wrote this guide. Additional Resources. When looking at companies in the mature stages of their growth lifecycle, we can easily distinguish their vision,mission statement and long term goals. As a leader, selecting an OKR methodology is just the start. Find quality candidates, communicate via text, and get powerful analytics. Key Result: Increase gross profit from X to Y. 60+ OKR Examples - How To Write Effective OKRs 2023 | ClickUp Hire and retain staff with earned wage access. OKR Examples / OKR Templates for Professional Services - Fitbots Fill out the form for access. To narrow down your mission statement, the Hedgehog Concept encourages you to think of 3 main components: Revisiting thehedgehog concept, it can be used as a starting point for strategically planning to achieve a mission statement as it outlines three main categories: Think big! A typical OKR example for OKR growth/Lead Generation might be: Objective. Its time to be agents of change. Objective: Optimize the annual budgeting process. Strategic plannning software designed for leaders of mid-sized organizations to align, design, execute, and report on their strategic plan. OKRs for admin and ops often focus on improving efficiency and saving money. It's good to be . Free Copy. Increase the quality of our outbound sales approach. What are the key metrics that will indicate success for the objective? We delight customers at every touch point through excellent usability and service so they are happy and healthy, love engaging with us and actively recommend us. Better yet, were offering 45 OKR examples, covering different departments, industries and employee-ranks. Disney:To make people happy. The best goals combine broad company vision with specific, measure results. Rather than creating objectives from a superiors key results, managers can set their own department OKRs, as long as they align with the company OKRs. Track critical documentation and control labor expenses. Therefore, its not necessary to pigeonhole the company vision statement in order to make it sound appealing to everyone else. Here are OKR examples for various departments: OKR examples for CEOs. Key results typically include hard numbers. Our customers cannot wait to discover our new releases (1), they make them want to test new features (2), and use our product more often for their daily tasks (3). Objectives and Key Results, what most people call OKRs, is more than a buzzy acronym used across the tech community. organizations everywhere are adopting objectives and key results (OKRs) to help define and track tangible goals that every employee can champion Objective: Nurture an increase in manager skills. Whiteboards and Post-it notes can help flesh out ideas, Snyderman said. Access collaboration tools and resources that help champion equality and promote DE&I best practices in the workplace. Create a team of engaged and happy colleagues. KR 3 : Increase the percentage of mitigated risks from 90% to 100%. Raise our brand awareness and brand credibility. 14 OKR Examples - How To Write Effective OKRs in 2023 Objective: Update marketing process to reflect the revamped product offering. This is the downfall of most services companies when trying to implement OKRs. OKRs at the corporate level should trickle down through each level of the organization. Using OKRs as a source of individual task lists or checklists. Examples of OKRs: Real-World OKRs You Can Use Now ), you need to care about setting clear goals. How to Write Effective OKRs - Plus Examples | Lattice Get expert advice and helpful best practices so you can stay ahead of the latest HR trends. Writing OKRs isnt easy. Access eLearning, Instructor-led training, and certification. OKRs are time-boxed and run for a predetermined amount of time. Objective: Provide exceptional customer support. Former Intel CEO, Andy Grove, created the idea for OKRs by bringing it to Intel. It supports the adoption of agency best practices and allows teams to track against agency benchmarks for metrics like utilization, project margin, and revenue. Stay ahead of recruiting and hiring regulations. Objective: Improve the returned goods experience. The perfect execution of OKRs from day 1 is normally impossible. Our partners offer seamless integrations. Our customers are satisfied and feel taken care of so our churn predictions dont worry us too much while upsell prediction excite us. Save time, pay employees from wherever you are, and never worry about tax compliance. They must describe a deliverable in the form of a measure (e.g., 15% growth in customer retention) or in the form of a clear result of effort (e.g., Launch a new CRM by June 30, 2020). A company vision needs to be big and challenging. Work smarter and more efficiently by sharing information across platforms. What is the difference between my vision and mission? If enough effort and commitment is put into OKRs they can help to give individual employees as well as the whole organization a sense of direction and help them focus their efforts. Implement new bonus structure for top five performers each quarter. 2023. This is one of their OKRs: Improve our sales performance across the whole team. Company OKR Example #1: Finish raising capital for growth needs. Objective: Successfully launch the new product in Canada. Manage all employee tasks and documents in one place. Paycors compliance solutions help ensure accurate filing and mitigate risk. Key Result: Generate Revenue of XMM. Our team of experienced sales professionals are a phone call away. View our product demos to get a deeper dive into the technology. Joe Weller, March 31, 2020 Pay employees from any location and never worry about tax compliance. Be the most well-known brand in our space. It provides a framework for establishing human resource objectives, observing key results, and achieving goals within the HR function that impact the organizational goals. Marketing OKRs often center on increasing views, impressions, leads, or signups, and on creating new content. Objective: Solidify our finances to set the stage for taking our product to the next level. The Ultimate Guide to OKRs (With Examples) | Wrike Objective: Assist directors with new business collateral. One highly recommended exercise for all leaders is theHedgehog Concept by Jim Collins. OKR examples for different departments - Workpath In the tech industry, company vision is often linked to a Big Hairy Audacious Goal (BHAG). Your key results need to be tangible in some way. ): OKRs for marketing agencies have also gained popularity. If you dont know what to measure or how the framework is useless. Learn why customers choose Smartsheet to empower teams to rapidly build no-code solutions, align across the entire enterprise, and move with agility to launch everyones best ideas at scale. Over-challenging objectives tend to be demotivating to team members if they feel out of reach and unattainable. Users find what they are looking for when they engage with us online and we excite them with our content, Average content rating is raised by 0.5 points, Our pipeline for guest appearances grows by 5%, Increase Marketing Qualified Leads (MQLs) to 2,600, 85% of our MQLs match the Ideal Customer Persona, Our average account penetration is raised to 3 per high priority account, Improved SEO Score from 0.4 to 0.7 (SEO score tool), Improved share of our target group clicking our homepage from 15% to 25% (Google Analytics), Increased average session time on landing page from 0:45 to 1:00 minutes (Google Analytics), Our NPS regarding Customer Support is raised from 7 to a 9 out of 10, Our Was this helpful-rate is raised from 3 to 5 stars for helpdesk articles and calls, Churn prediciton is stable at 10%, the biggest factor remaining in the economic downturn (survey and qual. . Support the sales team by bringing in as many qualified leads as possible. Eliminate large down payments and end-of-year surprises. OKR stands for Objectives and Key Results. OKRs are a . Key result 3: hold phone interviews with top 100 customers. Simply put, objectives are outcomes that reflect current company, department or personal priorities. Contact us today so we can learn more about your business. With OKRs, your objectives are clearly documented, as are the results you want to achieve for that objective. Get OKR examples to align employee priorities with company goals. Sara, the CEO of Company X, decides that she will "own" this OKR, since she has the most experience working with venture capital (VC) firms. Professional Services. Configure and manage global controls and settings. This ensures that your OKRs are aligned with your overall vision and goals. Smartsheet Contributor Professional Services Get expert help to deliver end-to-end business solutions. Quick update tools, scorecards, reports, and action plans make it effortless to manage your OKRs and hold weekly 1:1s to drive organization-wide accountability. Objectives are qualitative, whereas key results are quantitative (measurable) and time-bound. 33%. In the third and final drafting step, the Key Results are being set by creating one Key Result per each promise made in the Objective. It inspired creative thinking and got people excited about the future. Matthew Zehner, Founder & CEO of The Stable. Check out OKR examples for Marketing team. Organize, manage, and review content production. Have a look at the following OKR example, Objective: Create more transparency across the organization (by the end of FY21 Q4) by achieving these key results. Interested in further Case Studies and best practices? Objective: Develop an onboarding workshop for board members. Tasks should be generated based on key results. Business Strategy // Streamline operations and scale with confidence. Browse our OKR examples library below, and feel free to use any examples as a jumpstart to your team OKRs! Increase engagement and inspire employees with continuous development. Align campaigns, creative operations, and more. Objective: Increase brand awareness. Key Results. OKRs sit really nicely on top of a resource planning platform like Parallax . But more important than the software is creating a culture that embraces the OKR framework! Resist copying them outright as inspiring ownership and accountability among your team are more important than perfect OKRs! PDF A-32: Sample Contract for Professional Services Improve and increase partnerships with other leading experts in our industry. OBJECTIVE: Generate new bookings pipeline, OBJECTIVE: Recruit World-Class A-Players for Our Sales Team, OBJECTIVE: Develop Our Reps into the Best Sales Team in the Industry, OBJECTIVE: Grow Our Sales in the Central region, OBJECTIVE: Improve Sales in South America, OBJECTIVE: Implement SDR social selling process, OBJECTIVE: Grow Our Upsell and Cross-sell, OBJECTIVE: Enable Our Sales to Be More Successful, OBJECTIVE: Improve our Sales Analytics Process, OBJECTIVE: Grow Sales Through our Channel Partner, OBJECTIVE: Create an Exceptional Corporate Culture / Delight Our Employees, OBJECTIVE: Improve Our Employee Retention, OBJECTIVE: Improve Our Employee Engagement and Satisfaction Score, OBJECTIVE: Make All of Our Managers More Effective and Successful, OBJECTIVE: Complete Our Employee Reviews Efficiently and on Time, OBJECTIVE: Transition to Ongoing Performance Management, OBJECTIVE: Launch the New Product Architecture, OBJECTIVE: Build a World-Class Engineering Team, OBJECTIVE: Drive Quality for Features in Our New Release, OBJECTIVE: Improve the Email Delivery Architecture, OBJECTIVE: Launch a high-quality Product Beta, OBJECTIVE: Launch the New Product Successfully, OBJECTIVE: Be Proactive with Customer Success, OBJECTIVE: Deliver a World-Class Customer Support Experience, OBJECTIVE: Ensure Customer Support is a High-Performance Team, OBJECTIVE: Implement a Scalable Customer Support Process, OBJECTIVE: Track All Critical Support Metrics, OBJECTIVE: Improve our Annual Budgeting Process, OBJECTIVE: Improve our Financial Reporting Process, OBJECTIVE: Improve our IT and Infrastructure, Win 1,000 deals worth $10M in bookings by 12/31/17, Generate 50,000 marketing qualified leads, Reduce churn to <5% annually through customer success, Roll out a continuous two-way feedback loop via weekly surveys, Maintain an average employee satisfaction score of 8 or higher, Create & launch new mentorship program by the end of Q3, Develop 15 customer case studies by 4/30/17, Secure an award at an industry conference, Hit company global sales target of $100 Million in Sales, Achieve 100% year-to-year sales growth in the EMEA geography, Increase the company average deal size by 30% (with upsells), Reduce churn to less than 5% annually (via Customer Success), Interview 20 customers per month and get feedback, Launch an ongoing 2-way closed-loop feedback process, Achieve a weekly Employee Satisfaction / Pulse Score of 8+, Celebrate small wins and any type of progress every single week, CEO and SVPs to launch a monthly all-hands Town Hall and open Q&A meeting, Win a Best Product of the Year award at the industry conference, Generate Net-New Unique leads via Account-Based Marketing, Improve our new marketing automation process, Reduce the Customer Acquisition Costs by 20% in Q3, Build a new top-down and bottom-up Excel model to analyze the ROI, Document and implement the new ABM process, Do 2 weekly alignment meetings with the SDR team, Do 1 weekly alignment meeting with SDR team managers, Generate 20% of closed-won sales via ABM efforts in Q4, Improve conversions on Landing Pages by 10% in Q2, Get 10 new inbound links from relevant websites, Improve our internal on-page optimization, Finalize and launch 1 newsletter per month, Have 30 media calls/meetings by end of Q1, Have 15 calls/meetings with key industry influencers, Secure 2 speaking spots at the Annual Industry conference, Do 2 analyst calls - provide the new product launch update, Create a Customer Community Strategy based on best practices, Publish 60 articles during the quarter and get 6,000+ page visits, Get 30% of our customers to participate in the community, Reach out to 12 industry experts and thought leaders in Q1, Interview them and publish the interview articles on our community site, Research and publish the Industry Report & Infographics for the community, Finish all the new product website updates, Work with PR to provide technical product specs, Give an exclusive pre-launch update to customers and partners, Finalize product datasheets, feature briefs and sales enablement info, Publish 5 new partner-focused whitepapers by Q1, Launch 7 webinars to educate our partners, Do a 5-city Lunch & Learn event for partners, Keep pipeline above 5x of quota to ensure a 20% Win Rate, Hire 5 new Sales Managers by the end of January, Maintain a 4:1 onsite "Interview Offer" ratio, Ensure we do regular sales coaching every week, Bring in the new sales training company to improve our training, Do regular monthly anonymous surveys of SDRs and AEs and get their feedback, Develop relationships with 50 new targets or named accounts, Onboard 10 new resellers that focus on the Central region, Offer extra kicker to AEs to achieve 120% focusing on the Central region, Implement a new sales training program for our South American team, Receive 5-star reviews from our customers who will serve as references, Bring in $50,000 in bookings by end of Q3, Increase upsell and cross-sell revenue by 40%, Have regular weekly alignment meetings with Customer Success, Ensure we update our new sales technology stack, Implement the new process for measuring Outbound vs. Inbound, Revise all the email sequences and upload it into the new sales messaging tool, Update the CRM based on the new sales pipeline review process, Help the VP of Sales with the new data to finalize the new compensation plan, Implement a sales analytics and Business Intelligence platform, Set up sales cycle and average deal size triggers to email our VP of Sales, Review Sales Activity metrics and send a weekly summary to the team, Review Sales Pipeline metrics and send a weekly summary to the team, Review retrospective Sales Results metrics and send a weekly summary to the team, Recruit 30 new channel partners in Eastern, Central and Western geographies, Finalize the new 20% channel sales promotion for Q3, Implement the new channel partner website section, Improve the channel partner onboarding process and documents, Create clarity of all departments and teams via clear OKR goals, Celebrate "small wins" and any type of progress every single week, CEO and SVPs to launch a monthly Town Hall with Open Q&A, Improve our 2-way closed-loop feedback and ongoing performance management process, Improve our employee engagement score and employee satisfaction to 8 or above, Survey employees monthly on how to make our company an even better place to work, Assess if we are paying salaries and benefits at market rates, Offer our employees a $500 reward for referrals of A-Players whom we hire, Hire 25 new employees this quarter for the 5 requesting departments, Survey interviewees after each interview process and get feedback, Ensure every manager company-wide is doing an ongoing, 2-way feedback loop, Survey employees using a Pulse (Employee Satisfaction Index) weekly, Ensure we are setting clarity of work with goals to boost engagement, Provide consistent training to managers on how to manage effectively, Ensure every manager is doing regular 1-on-1 meetings with 2-way feedback, Do monthly anonymous employee surveys to get feedback on managerial effectiveness, Survey our employees on how they like our new ongoing performance process, Collect all performance review notes from our 30 front-line managers, Announce the transition from the outdated annual performance review process, Implement the ongoing 2-way closed-loop feedback with lite check-ins, Announce new annual reviews to serve as a summary for the ongoing process, Have engineering team contribute X story points, Upgrade our database and complete data migration, Offer a $500 reward for referrals to A-Players, Hire 5 referred engineers with exceptional references by end of Q2, Maintain a 4:1 onsite "Interview Hire" ratio, Implement the new QA automation tool and process, Ensure no more than 1 critical bug reported in Q3, Ship the new architecture docs to all internal teams, Conduct 30 customer development interviews, Review 10 usage videos via UserTesting.com and summarize it internally, Do 2 training sessions on the new product for Marketing and Sales teams, Help Product Marketing by reviewing their technical spec documents, Interview 50 prospective customers and get their initial feedback, Get usability score above 8/10 on UX mockups from 20 prospective customers, Specify 5 elements in UX mockups to increase product's usage engagement, Get internal feedback score of 10/10 from the sales team, Be proactive in assessing our drops in account usage or at-risk usage, Apply Best Practices to ensure we have NPS score of 8 and above, Implement a Customer Success platform to track customer health, Reach out to customers who appear to be at-risk, Achieve a CSAT of 90%+ for all Tier-1 tickets, Resolve 95% of Tier-2 support tickets in under 24 hours, Each support rep to maintain a personal CSAT of 95% or more, Maintain a weekly Support group ESI/Pulse score of 8 or greater, Finalize resource allocation with the VP of Support, Promote 2 customer support reps to managers, Implement our new customer support platform, Updated 30 "How-To" articles on the Knowledge Base, Track and report on Number of New Tickets to Resolved Tickets, Track and report on Average Resolution Time, Track and report on Top 10 Customers by Active Tickets, Have a meeting with every VP about the new process, Review everyone's budget proposals before mid-Q3, Implement the cloud-based version of QuickBooks, Ensure we close our financials within 2 weeks of a quarter, Implement the new cloud backup system and process, Improve internal IT satisfaction and response time.
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