He was very thorough and had excellent follow through. Did I mentioned that I was at work, strike two. Had I experienced this same exchange at my own company, Robert would have been terminated immediately. It's almost two months since the wardrobe sitting in the middle of the room in the boxes, and they still can't figure out what to do. 29. You can find contact details for Value City Furniture above. High priced low quality!!!! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. VCF scored an "F" grade for customer service right away! At first glance, it appears as if Value City Furniture is offering great deals. Greg seemed like a good guy. While I was there I also saw a bedroom set, and an entertainment center I liked. I purchased a couch on November 21st, just prior to Thanksgiving and was told it would be ready for pickup on November 27th. Delivery team Gustavo and Disidoro were fast and good. Well, they brought the missing piece today and the rest of the pieces to put the bed together were incorrect. They delivered it on time and did an excellent job of installing it where we wanted it. I also had interest charges on my account when my receipt explicitly says that no interest would be applied. Make daily meal times a regal affair with the Posh Dining Table Set. They have a great selection in stock and the few things they don't have in the west house they are relatively quick to get to you. 35. What beautiful furniture. My boyfriend was here at the time of delivery and noticed that we were missing a dresser and the bed support. There are other furniture stores. Anyway it's only 4 stars because it feels like a car show room. VALUE CITY FURNITURE - 27 Photos & 51 Reviews - Yelp I just quit" and slammed the phone. This guy. Similar to the brands shipping policy, when it comes to returns or exchanges there are a few protocols which vary depending on how you received your order. A ten-year warranty is included with your purchase. Because theres more there than meets the eye!! We purchased furniture from Value City Furniture and were told the product was in stock only to find that two months later we have no furniture. is now my go to Value City Store! Something told me to comeback to the store the following day a I got a guy named Mike he was cool as a fan. The salespeople were lost and didnt know what they were selling. Prices are very good. I was not previously a fan of VCF, but the last few times I've gone, I have to admit they're winning me over in terms of furniture quality/price/selection and short delivery time. Two hours later, I still have not heard back from the manager. Contact Value City Furniture They had no idea that there was a problem with our original furniture. Ask a question about working or interviewing at Value City Furniture. Here are 8 tips for writing great reviews. Love Value city! I was amazed how 4 grown men who WORKED THERE looked us directly in the face and didn't smile or anything just stared. That being said, a Value City mattress comes in a diversity of choices to help you sleep soundly, without having an astronomically high price tag. I would NEVER recommend anyone doing business with this store they seem nice when they want your business and once you sign and pay for your stuff they show their true colors. Designer Looks Without The Designer Prices | Value City Furniture This is totally unacceptable and horrible customer service, but I was on the verge of tears so I took the joke of a refund and walked out with my wooden slat. Unfortunately, we were searching for end tables and a coffee tableso yea, not so much. 2 bit piece of furniture! The pros: Items on clearance can be significantly less for those looking for a deal. Maybe it is one of those situations where they can't fire because they are worried about being sued for age discriminationAnyways, if after all of these terrible reviews, you decide to come to Value City- speak to Greg Meyer if you have any problems. Companies can ask for reviews via automatic invitations. Value city Gurnee is terrible! Do not go to them if you're looking for hassel free customer service. Similar to other wooden options, Value City's selection includes affordable styles in contemporary and classic styles. Want to know which is the closest to your home?Take a look at the handy store locator for more information. When I was looking for a new couch for my apartment I knew I didn't want to spend a HUGE amount. After we decided to just show ourselves around one of the associates that just gawked at us said hi and told us "feel free to look around". Buying a house is a huge investment, and furnishing it can be an additional cost and potential stressor, especially when you didnt budget for it properly. Thank Greg, but i won't be returning, ever. All true! They also told me that these two broken parts MAYBE would be available in April, but they couldn't tell me this right away. Verification can help ensure real people write reviews about real companies. To start the sales person lied to me stating the item was in stock and guaranteed my initial delivery date. Customer service states the November 2021 delivery date was a Expected by Date which gives them permission to deliver whenever the feel like it. You are a garbage company filling up landfills all over the US. This is awesome. Left our gate wide open without providing any next steps. Really lumpy, sad looking couch! The man who helped us his name is Bill Barnhardt.Its good to know there are still nice people out there. They need to lower their delivery rates, maybe stop contracting the deliveries out if that is what they are really doing. So we looked around. Prioritize your sleep health with a mattress that ranges from a twin to California king, and retails for $1,200 to $1,700. Can you believe this? He saved me $164 on shipping, he told me to just rent a truck for 19.99 for 72 min from home depot. I only ordered one chair. Bought a sectional from here there's no connector that holds the two couches of the sectional together so every time someone sits down the couches slide apart. We went to the customer service desk to make the changes to the order. So of course I'm always a little skeptical. Working with Anne was a breeze. Avoid this store. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I received my occasional table within a week with free shipping. Value City Furniture deals in a variety of industries, such as retail and manufacturing and offers products such as Furniture. I would give 0 stars if I could. He proceeds to look up my order and then tells me he needs to talk to the guys in the back and he'll call me back 10-15 minutes later. It wasn't there and Andrew didn't schedule the pickup like he and my receipt said it did. If you're wondering whether Value City credit card is the right card for you, read on. To the clerks at the desk especially veterans of the business Thankyou. On December 7, I emailed regarding this situation, and I am still waiting for something to be done since that time. Note, a five-year warranty is included with this mattress. All items were in stock and after 4 days our furniture was delivered! At Gurnee Mills we were walking around. On December 6, I received a wardrobe. Day 1: Was Shopping around for Bedroom furnitures. When I called I called corporate to complain and say what terrible service this has been. Similar to their sectionals and sofas, their recliners offer affordable comfort. I let the salesman know we were just looking and if I needed him, I would look for him. I called from work and talked to the manager and he said they forgo g them and delivered later that day, with marks mind you. Share. Value City is recommended by 33% of mattress shoppers on GoodBed (based on ratings + ). I cared a little to talk to associates/manager about my experience. Thank you. Keenan said 2023 likely won't be the last time the NFL Draft is in Kansas City. They are committed to diversity and inclusion in the workplace while supporting social causes such as Habitat for Humanity and the Make-A-Wish foundation. But Al made it very comfortable for me, he was talking and held conversations with me the whole 20 min of his service call. He was not empathetic or even polite to me. Not one of the 3 acknowledged we were there! "We are already working on an economic impact . At least they aren't rude. Much to my surprise, Greg was very friendly and apologetic! This is the absolute worst furniture store out there. I go into talk to my saleswoman who was off that day so I tested the other mattress' to see if anyone of them was to my liking, well needless to say none of them were so I was gonna call my saleswoman the next day she worked. He asked the delivery people where our other two pieces of furniture were and they said they were on back order until the end of May. She takes her time with the customers!!! I am a STL Business Owner with 35 years in retail. Living rooms, bedrooms, dining rooms, reclining furniture, mattresses, home dcor, accents, accessories, sectionals, sofas and couches at everyday low prices. They have an entire section on their website dedicated to sale items. Sorrythat's not NORMAL wear and tear, no matter how you define "manufacturer defect". Finally called. Never shop at value city again. We didn't even want our money back. You can get the Posh Dining Table Set for $2,950. The gentleman who helped me load my furniture, James Qualls was so kind and helpful and made this pickup so easy and enjoyable. !Thank You A satisfied Customer !!!! An added plus is that the table was 99% assembled and I only had to attach the bun feet. Best sales people around. I chose Value City Furniture because they had styles I liked and were able to deliver quickly [], They continue: I received an email with tracking information for my shipment two days after purchase, and my furniture was delivered and assembled within two weeks. I would recommend not bothering stopping in to browse. Based on 247 reviews. The sale ended the day before but VC honored the Sale price which made me a very happy customer. Value City Furnitures parent organization is American Signature, Inc. with Jonathan Schottenstein as the chairman of this organization. Like I crossed a witch without knowing it and she's like "Angela - you will be pushing 30, single, you will spoon your 70 lb dog at night like it's not weird, and no piece of furniture will EVER be delivered to your house without incident. My order got there ok and I was picking it up. Robert the "Manager" was useless and unwilling to try and help. Also the guy never checked my order to see that only ordered 1 chair. If I could give them 0 stars I would!. KMAN News Director and host of In . We were supposed to get 36 months financing and 3 months later our account is still saying 12 months. Monkey's paw notwithstanding, this place is the worst of the worst. She worked diligently to find something nice, in store, that met all my requirements. I encourage everyone - DO NOT ORDER ANYTHING FROM THIS STORE. The fist guy I worked with Issac seemed like he was in some sort of rush. 66. This Value City Furniture review believes it would be a cool and cozy piece in anyones man cave. I'll make sure to share my review on every single social media. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Here is issue number one: the store is unorganized and all over the place. Okay I bought the 2pc. 2022-2023 Slumber Search $1,000 Scholarship. They argued and won. When it is noted by your technician that you all were the ones who messed up, just refund the stupid delivery charge. Value City Furniture was founded in 1948. I will not be shopping here in the future and you shouldn't either! I spoke with the manager Joe and explained to him what was going on with the furniture and that the furniture has been switched out three times. Get buying tips about Furniture Stores delivered to your inbox. I suggest picking if up yourself if you can. Just the bed and couch we bought. Issue number two: while we were told to "look around; every other customer had a sales rep assist them" Issue number three: we walked around aimlessly for about thirty minutes clearly needing help because all of the price tags are confusing to read. Called the store back and the redness from the manager at the Matthews, NC store Sherida to the woman at the corporate store was something I have never heard or seen before. More info. The manager didn't come out right away. What a piece of junk. The cons: Durability and comfort complaints for some. "I will make some calls and call you in the morning," says Johnathan. I now wish that I could give 0 stars. When we opened it, the table was in really bad condition. Well shouldn't they show some alternatives? FROM. Please keep up the good work. Seriously, would someone accept 20% off for something that is not usable? UNSATISFACTARY. When I got the furniture after spending over $9,000 for every piece of furniture was either broken, cut, chipped, scraped, damaged, sliced, some type of damage was done to it. She said the manufacture didn't deliver. Looking around is like shopping in forever 21 in regency you get exhausted just thinking about it. Strike one. GO to IKEA, or Amazon, its just sad a huge corporate company can't even hear someone out. I only live about 6 miles away, no way i'm paying $120+ for delivery. The pick up of the furniture was a NIGHTMARE I got there the guy didn't even look before he told me someone already came to pick up my furniture that I already paid for mind you!! Yes, I want the slat. Such a nice experience, appreciate them, and we love the furniture. The couch was DELAYED by several weeks with horrendously inconsistent and wrong notifications (saying it was for pickup when I paid for delivery). We walked by a couple of lax employees who were more focused on their texting than on their customers. The system is meant to defend against medium-range aerial threats, including ballistic and cruise missiles and drones. The eastern Ukrainian city of Pavlohrad was struck twice overnight, and an industrial enterprise, 19 apartment buildings and 25 private buildings, among others, were damaged or destroyed, he added. In addition to mattresses, customers are keen to furnish their bedroom with a new bed or bedroom set. The lady who answers the phone has the worst attitude. Sectional doesn't even stay together. Browse Our List of Top Rated MattressesUnlock The Coupons. When I called two weeks prior to my delivery date to see if the couch would be delivered sooner, I was told that the couch was out of stock and they couldn't guarantee a delivery date at any point this month. I heard one guy say that the store had it, but no one could find it. I put in a service call to see if anything could be done to fix it. The driver and helper didn't even know what we had, I thought reading an invoice was apart of their job and they were going to put the wrong legs on the couches if my wife didn't stop them. The dual-power technology allows you to adjust the headrest and footrest to whichever position you desire. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I ordered a new bed, mattress and box spring in June. Israel aims to sell missile defense system to Germany The neutral color and materials would fit in nicely with a rustic or minimalist home decor. Russian missiles have struck warehouses reportedly storing ammunition at a railway depot in the Ukrainian city of Pavlohrad, in an apparent effort to . 24% of 107 complaints were resolved. I can't believe they are still in business. Now its maybe April 2022. Buyer beware. Use this comments board to leave complaints and reviews about Value City Furniture. Value City dining room furniture includes a range of dining tables, chairs, bar and counter stools, and plenty more. At the time of this review, this set is on sale for $2,360. Visit a Value City Furniture These often feature veneered wood options and include children's options such as bunk beds and twin sizes. 4 for happiest students and for best health services. When the delivery people arrived today they were polite and courteous and even congratulated us on our new home purchase. The delivery men were great. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. They failed to deliver twice. We found a really great one with expandable panels for $350 which we thought would work great in our small place. We also bought a sofa a while back from Rooms to Go & had a wonderful experience & customer service.just saying. I wish I could give a zero rating to this place. Marcos and Carlos delivered it today and they were prompt and amazing! I received a phone call 2 days before saying that they did not send my order through and that I would have to wait an additional 2 weeks to receive my couch. And finally we decided on some furniture and he helped us through all the process. I was asked by Joe to send him pics. Also, I posted my issue on their Facebook page asking for help and resolution and they DELTED the post from their page, multiple times! My furniture is falling apart and guess what NO ONE WANTED TO HELP. No one will help me and no one cares. I will shop there again soon! The ottoman that we bought was defective, so they brought us a new one with no questions asked. Send message. When it comes to complaints, there are some that had issues with delivery, durability, and customer service when things went wrong. For value.. It's not my problem your shipping and delivery people are idiots. But I think the problem is, you have to have extremely low expectations for a furniture store with, relatively speaking, dirt cheap furniture. When it comes to shipping and delivery, we found a mixed bag of reviews. i have an extended warrenty. I had been shopping all over town for a couple weeks trying to become educated on what I was looking for so I could make a wise decision. We are still without a coffee table or end tables, so that should tell you that we didn't find anything. They are a furniture store. $119 may not seem like a lot, but to those of us who work two jobs and saved up to buy a new bed for upwards of $1,000 that I haven't had ONE GOOD NIGHT OF SLEEP ON -- it stinks. Never. Not only is the company great for people on a tight budget, but theyre also quite ethical. It totally stinks. Value City Furniture Promotions & Discounts, Value City Furniture Mario 6-Piece Dual-Power Reclining Sectional, Mario 6-Piece Dual-Power Reclining Sectional, Value City Furniture Pasco Power Lift Recliner, Value City Furniture Posh Dining Table Set, Value City Furniture Artemis Marble Server, Value City Furniture Dream Plus Soft Mattress, Value City Furniture Dream Relax Firm Mattress, Wide variety of furniture for every area of your home, Dedicated to diversity and inclusion in the workplace, Personalization and customization options. There's an ideal RB for the Bengals in NFL Draft 2023 - and it's not Not one addressed me. This is one of the most amazing times to be an online furniture shopper. They will just piss you off badly!!! Value 4.0. Horrible quality merchandise ( you'd be much better off going to Big Lots or Walmart) , apathetic, rude, lazy employees and the worst customer service I have ever seen in over 50 years. Share. Still a 4 star experience on my second smaller purchase. Unsubscribe easily. Youll also find lots of doorbusters and additional discounts for many of their items. It also doesn't help your credit because they report false numbers. The furniture doesn't feel cheap. on a positive note if the woman in account were very nice and extremely help full they just have crooks up in front. After borrowing a family friends truck and getting my brother-in-law to assist, and after waiting 45 minutes at the store, I was informed my couch was not in and would not be available until December 21st. Pam Morton is so incredibly helpful! Our couch has held up well, but hasn't been the same since mishandled by sloppy movers. Delivery was efficient, early, and overall I'm blown away. Your guests will be in awe of the glamorous ambiance this dining table set emits. Another top request from shoppers is a new recliner from Value City. I chose Value City Furniture because they had styles I liked and were able to deliver quickly. Its location on this page may change next time you visit. Instead he sent messages through the women working at the front. She got two awesome couches and I got a futon that I LOVE! Furthermore, there was fraudulent separate purchase made when I initially signed up for my value city card (this issue was eventually resolved but took a lot of time and effort that no full-time worker has and is yet another example of this company's disrespect for customers and their incompetence). Value City Furniture Credit Card Reviews: Is It Worth It? (2023) Avoid the constant disappointment, and stay away. Very hard to deal with as City furniture is the one who delivers. Who is the founders of Value City Furniture? They are not worth your hard earned money. The next day, I opened the boxes and found two pieces broken. Waitedwaited.. wondered when the new furniture might come. See how it all works here. Value City is a furniture retail chain that is found throughout the midwest, southern, and eastern states. Instead of checking out my wife, maybe focus on getting the job done and upholding the VCF logo that they represent on yheir shirt. And I still don't have my daybed put together and still no time frame. Ok this guy looked like a user and he wants my personal information. So if orders are held for ten days, then why didn't i get my furniture? If a soft mattress isnt up your alley and you prefer an ultra-supportive one instead, then the Dream Relax Firm Mattress will most likely fulfill your wishes. Anyway, they end up finding my stuff but let me tell you WHAT A HASSLE. Ms Smith the Store Manager at this location is bad for business for Value City Furniture. It was you that made my experience a lifelong memory. THIRD TIME! They even took a picture and sent it to our daughter, so she could see it. I can't take another day off of work to go sit and wait for them. When it comes to the pieces that VCF's shoppers are most excited about, there are a few popular requests that customers make again and again. He refused. I would recommend the store to anyone after the experience we have had. The couch legs had to be put on once I got home as expected. Last modified on Mon 1 May 2023 02.08 EDT. To call this man bumbling is a gross disservice to a poor soul who actually is bumbling. I went back to the store. 30 minutes later I went online and purchased the sofa, with the delivery fee waived. I really need a new desk and it won't fit in my Honda. 2. While most customers like these options overall, some disagreed with the longevity of some models. I was promised a return call, which never came. I will not be shopping at Value City again. They had a piece in my budget and when I asked them they said, it's display piece and I have come back after Memorial Day if I really want it. Copyright 2023 Consumers Unified LLC. I would give this zero stars if I could. I politely said okay and left the store. VCF warehouse staff are unprofessional people that need to be retrained on customer service. However the apartment house I live has very narrow stairs and upon purchase I told BRUCE BARR I wouldn't even buy the couch unless they could lift the furniture through the very accessible sliding glass door on my 2nd floor it was flush to the wall so a truck could easily pull up and push the couch through. I came in ready to buy a $3000 Ventura couch sectional in cash and was told that because they were running a special I was ineligible to have delivery waived. They called us the day before and said our order would not be at the store because of delay for some reason and we would have to come pick it up on a different day. Back. Always very happy and always go back. This profile has not been claimed by the company. I've had a customer service job ALL OF MY LIFE!
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