1. If a new Dasher is experiencing this problem it is most likely because their account is not yet fully active. Hourly pay is calculated using average Dasher payouts while on a delivery (from the time you accept an order until the time you drop it off) over a 90 day period and includes compensation from peak pay, tips, and other incentives. Also, do submit your appeal as soon as possible for the best chance of remembering all of the key details for your side of the story. Sign Up DoorDash Australia but Stuck on Checkr Background Check, DoorDash Driver in New Zealand: Pay Rate, Requirements, Availability and more. For newly registered drivers who get this message, most likely their account has not been activated by DoorDash and they are still waiting for the background check process. This isnt uncommon, and you may be one of the drivers that is affected. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In this article, we will explain how to address this issue so that you can get going with scheduling your DoorDash deliveries. So if youre looking for ways to maximize your earnings and efficiency, this is the place for you! Dashers with Early Access can view and schedule new hours at 3 pm each day. Go to the Schedule page. If you are being told that the dasher must be active to schedule dashes and none of the other reasons apply to you, it may simply be due to an issue on DoorDashs end. Get exclusive content delivered right to your inbox. Other former DoorDash drivers have mentioned that DoorDash is sometimes quiet vague about this though. Youre on waiting list Background checks are usually done automatically by comparing any criminal record with the information you have provided. Copyright2023 - James McAllister Online. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Base Pay is calculated based on the estimated time, distance, and desirability of the order. Unfortunately, there isnt really anything you can do to fix it, except to wait. The Welcome Kit includes. Once you accept, there are generally three steps, all of which are clearly outlined in the Driver app: Drive to the customer to drop off the food. Schedule error: "Dasher must be active" : doordash - Reddit 2. Its also a bit more active than ridesharing, as you get in/out of your car/bike to pick up and deliver the food. But there are a few things in the driver app that intrigue me. When your account is put on the waiting list Previously, in some cities or regions, Dashers are allowed to Dash without setting up a red card first. Doordash Shop and Deliver in Australia Is it worth your time and effort? When Ive had this problem once or twice, Read more, 2023 RideShareAUNZ.com | Design by Themeisle. If you are put on the waiting list, its possible that there are already too many active Dashers in your chosen area. It will not help your case to be rude, angry, or to tell a long, confusing story. Whatever the reason, if youre not active on DoorDash, youre missing out on a great opportunity to earn extra money. The app will randomly tell me that my background check is good, my bank account has been added and to start my first dash. Some DoorDash drivers shared online that they actually became deactivated after they had already been DoorDash drivers for some time. Any ideas? For example, if you have a Monday night running group that meets from 6:00pm-7:30pm, you could create a Monday night dash that is only active during that time period. A poor or unreliable internet connection can also prevent DoorDash from letting you schedule dashes. So the step we recommend is to get in touch with a background check agency (NCC or Checkr). Dasher Must Be Active To Schedule Dashes (Meaning + Fix) However, established drivers seem to be given priority if an area has too many Dashers already, DoorDash will typically hold off on allowing new drivers in, rather than moving current drivers back to the waitlist. Error Message "Dasher must be Active to Schedule Dashes", What is it Typically, Dashers may be suspended for breaking DoorDash rules, treating customers poorly, or receiving too many low ratings. and our However, to actually schedule your delivery times, you will need to be fully active in DoorDashs system. It says Deposited to bank with Blocked status. Then, select your vehicle information. Are you a Dasher? If youre a Dasher, you know that one of the most important things to do is to keep your account active. Even if youve been Dashing for a while now, it still may be worth to check this. I hope that youve found this article helpful. The good news is that there is a fix for this problem. Aside from shift cancellations, you will not receive any immediate consequences. This is about reporting the store as closed when you arrive at a store for an order and you see the store is closed. Why Am I Still Not Active for DoorDash? Why can't I schedule a Dash, extend a Dash or Dash Now? We think that might be true if the drivers work in a big capital city where many consumers already use this service. The Welcome Kit is mailed to new Dashers who have completed their first delivery and have submitted the mailing address in Dasher app. Its likely that drivers who Dash frequently, and consistently maintain high ratings are less likely to be deactivated. When youre deactivated I know an error message notification in the app is quite annoying, especially if it prevents you from working and earning. Plus, this website also offers tips on how to make the most out of your earnings as a Dasher. If not, also ask why the check results havent come out yet, whats the reason and what you should do to make the process faster. Youll always earn Base Pay for any delivery. Our signup process takes just a few minutes, and most Dashers can start earning within days. This error message can affect both new Dashers, as well as long-time DoorDash drivers as well. As for how long this lasts, its hard to say. In the meantime, you wont be able to do any deliveries for DoorDash, as your account isnt activated until the background check is complete. Our chat and call support are available 24/7. Peace of mind while dashing is essential. Drivers in some regions are required to activate it even though they dont want to accept a delivery request that requires them to use this card. This happens when there are too many other DoorDash drivers in your area. About the Dasher Welcome Kit - DoorDash Dasher must be active to schedule dashes 1. If youre already close to the threshold for deactivation, DoorDash may be more likely to move you back to the waitlist in the event of there being too many other drivers. Error message "Please have your red card setup" when Starting a Dash To become active for DoorDash, you must carefully and thoroughly complete all of DoorDashs sign-up steps. If you want to connect with James, follow him on your favorite social networks! All content is for informational purposes only and should not be considered financial advice. There are many reasons why someone may not be active on DoorDash. Reply Get more hours on DoorDash! Early access & scheduling tips for dashers @DoorDash Hi, I have been unable to Dash for the past 2 days as every time I try it says something like Dasher must be active to schedule dashes. 1. But different things can happen if the area or city you choose already has enough active Dashers. If you dont find the option to activate a virtual card you can try to contact support to ask. Continue with Recommended Cookies, Publisher - Always Right Answers To Community. We also have a page dedicated to the most common Doordash issues. Manage Settings Hey, I just became a dasher about 10 minutes ago, and I can't for the life of me figure out what this means. To serve delivery from this kind of merchant, of course, the existing Dasher must be able to adapt itself. If I was a newly registered delivery driver then I would consider this reasonable because I heard that this card is now mandatory. 3. Accept Get Virtual Red Card and Request a physical Red Card. If indeed the kit has been sent but you never received it, you can directly order it at doordashstore.com which provides delivery to all countries where the company operates. You can ask if your check results have been cleared? While new drivers can sit on the waitlist for months at a time, weve also heard of temporary deactivations only lasting a couple of days at a time. To learn more about DoorDash appeals, click here. But there is still Dasher waiting for the activation kit to come. After explaining some of the possible reasons for the Dasher must be active issue. If the company considers the number of Dashers to be more than enough in an area, anyone who signs up and chooses that area will be put on a waiting list. Fast signup, great pay, easy work. Besides, I have no plans to use it because Im quite satisfied with the current pre-paid order. Social Followers18.7kFansFacebook20.8kFollowersTwitter1.8kFollowersInstagram636SubscribersYouTube112FollowersLinkedIn136QuoraLove Counter, Have you attempted to start Dashing, only to be greeted by the error message that says dasher must be active to schedule dashes?. Setup a virtual red card If you are receiving the message that the dasher must be active to schedule dashes, this means that your account is currently inactive. button at the top of this page, and log in using the email address and phone number you used to sign up. Dont worry you will still be able to dash in your entire city. But from what we heard from fellow drivers, it could take up to a month or more. Privacy Policy. "We are unable to start your dash at this time due to 'Dasher must be Friendly advice for Dashers. So that later there will be more Dashers who will pick up customers items from the grocery store and at the same time deliver them (Shop & Deliver). To update this, go to your account and select Vehicle. Required fields are marked *. For example, DoorDash may only allow you to partake in deliveries for a limited amount of time, until your red card arrives. Your Dasher account isn't activated yet This error message is most frequently asked by newly registered DoorDash drivers or is often called Dasher. By clicking "Next," I agree to the Independent Contractor Agreement and have read the Dasher Privacy Policy. And all of that requires a red card to complete the order. Your email address will not be published. This kit includes everything you need to get started Dashing! Choose whether or not to accept orders, find demand near you, and earn more instantly with promotions like Challenges and Peak Pay in the Dasher app. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Hi brand new Dasher here, Ive done a dozen deliveries with DoorDash this week and Im quite satisfied with the results. @DoorDash_Help bf made an acc after being on a waiting list for over a year background check and his activation kit should be arriving , However doordash claims that even without it he could dash . I have contacted the DoorDash support team before, and they said that my Read more, Hi there, have you ever got an Unable to load data error message when you want to schedule a dash using the Dasher app on your iPhone. They began to develop their services to reach more businesses that require ordering and delivery services. While the waitlist is more common for new applicants, it is even possible for established drivers to be placed back on the waitlist. What Does 'Dasher Must Be Active to Schedule Dashes' Mean on Doordash Every time I get the error message of dasher must be active to schedule dashes. This means you should simply wait, and continue to monitor your email for status updates regarding your application. Additionally, if youve experienced this error and managed to fix it, please share what worked so you can help other drivers. You don't need any prior work experience. Did you know that even if youve been Dashing for a long time, its still possible to be temporarily deactivated? Are there car requirements for driving with DoorDash? I want to find an alternative solution because ordering a card will take time and I want to get to work as soon as possible. Currently, Doordash is on the rise, not only the number of its users is increasing but also the number of its delivery drivers who work for this platform. We are not affiliated with or endorsed by any company unless otherwise noted, nor do we speak in any official capacity on behalf of any third-party. Next, youll create your profile information, which is your name and your password. Possible Fix for red card setup issue For newly registered drivers who get this message, most likely their account has not been activated by DoorDash and they are still waiting for the background check process. You should also check to make sure your drivers license is still valid and on file. A DoorDash driver is considered active when they have fully completed DoorDashs sign-up process, which includes activating their Red Card and having your background check completed. 1. Wrap up. The delivery drivers who discover this error message are very excited about the platform and would like to get to work and earn money as soon as possible. There are some cities where DoorDash still allows its Dasher to start work, but there are also cities that require it. Keep up the good work. & side bar we have the same last name lol. Doordash Dasher Must Be Active to Schedule Dashes. Verify that you have completed the DoorDash sign-up process and activated your Red Card, and if you still get this error message, reach out to DoorDash support. If youre still having trouble after checking these things, reach out to DoorDash support for more help. If you are a new Dasher, chances are you will be required to activate a physical or virtual red card. One of the most popular reasons is waiting for one of the most time-consuming procedures, namely background checks. This can be caused by a large number of factors. . When Ive had this problem once or twice, Read more, 2023 RideShareAUNZ.com | Design by Themeisle. Any car, scooter, or bicycle (in select cities), Driver license number, Social Security number (only in United States), consent to a background check. They also must be within a certain distance of the restaurant they are scheduled to pick up food from. How to schedule and edit DoorDash shifts To schedule hours in the Dasher app, visit the Schedule section and tap the day you want to schedule. Dasher Support - DoorDash If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. I signed up a couple weeks ago but just recently tried to complete my first dash. You can dash whenever you want, meaning you are in control of how many hours you want to dash per day or per week -- and you can dash practically anywhere. 4. The card is free of cost in most countries, except in the US where you have to pay around $8 because they bundle it with a tote bag. Subscribe our newsletter to stay updated. I have been a dasher for about 3 years. If your appeal is successful then this error message should disappear by itself. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Once you think you are ready to accept DoorDash orders, you might get the message: . Make sure you have completed the DoorDash sign-up process, including activating your Red Card, and if you are still getting this error message, reach out to DoorDash support. They are a great way to make your dashes more fun and interesting. Its important to double-check the steps for signing up for DoorDash and ensure that you have, in fact, completed them all. In this article, well cover everything that you need to know. Typically, this delay only lasts a few additional days at most. Millions of people order food and other goods through DoorDash. If you dont have a card yet, you will be offered two choices. This condition requires personnel in the authorities/Police to manually check your application. One Read more, Do you know why my weekly payment status is blocked in the Dasher app? This is optional, but if you enter in a time frame, your dash will only be active during that time period. M1 Finance Referral Bonus Step-By-Step Guide, how to earn your free stocks using Webull, step-by-step guide on how to earn your Chime referral bonus, Check out how to earn this big bonus here, SoFi Money Referral Bonus: Step By Step Guide, in-depth guide on how to set up these accounts, Upgrade $50 Referral Bonus Step By Step Directions, step-by-step guide on how to earn your Current Bank bonus, Check out my post on how to easily open a Novo account, Check out my step-by-step guide to learn how to earn this bonus, paid off $87,000 worth of student loans in just 2.5 years, Netspend Account Bonus ($40 + 5% Interest Savings Account), Insight Card: A Step-By-Step Guide to 5% Interest, Netspend Account: 5% Interest Savings and $20 Signup Bonus, The Ultimate Guide to Bank Account Bonuses, Bird Charger and Lime Juicer Side Hustling As An Electric Scooter Charger, My Postmates Review: Getting Paid To Bike Around Town, I Quit My Job Rejecting The Clear Career Path And Going Out On My Own, Barista FIRE: Not Quite Financial Independence, But Pretty Close, The Reverse Latte Factor How You Can Side Hustle Your Way To Financial Independence, Where To Get 5% Interest Savings Accounts Now That Insight Is Gone, Over 600,000 Miles Earned In One Year A Recap Of My First Year of Travel Hacking. The reason Im calling this message weird is that Im not a new Dasher. Vehicle . If youre looking for a flexible way to earn some extra cash, then sign up for DoorDash today! Read More. For more information, please see our Overseas or International Licences are accepted. Log into your account and click on the My Profile tab. This includes disclosing personal information without authorization, unsafe food handling, such as opening packages, being late with your deliveries too often, inaccurately marking a delivery complete, abusive or harassing behavior toward customers, or restaurant or DoorDash personnel, and of course, any fraudulent or illegal activity. Well, youre in luck! First, make sure that you have the most up-to-date version of the DoorDash app installed on your device. Chat with Us in the Dasher App. Dashers come from all backgrounds and industries, and include catering drivers, truck drivers, and taxi drivers. I am a new dasher and every time i try to schedule a dash it says gives me and error saying: Dasher must be active to schedule dashes. Cookie Notice Your email address will not be published. If you contact DoorDash support and let them know whats going on, they will be able to help you out. As an independent contractor, you have the freedom to drive whenever you want, wherever you want. If you have already received your red card and the error message is still appearing, we recommend that you contact DoorDash support. The delivery drivers who discover this error message are very excited about the platform and would like to get to work and earn money as soon as possible. As we all know, DoorDash has now expanded its services beyond just a food delivery service. Thanks for all that you do to help make DoorDash successful! With delivery, there are two big differences: You can use any mode of transportation: your car (two doors is fine), bicycle, or motorcycle. Once you receive a delivery opportunity, you'll see where it is and what you'll make, and can choose to accept or reject it. Don't click on the "I can't do this order option" this will unassign you and you . I dont think you need to worry because if you didnt do anything wrong. Error Message "Dasher must be Active to Schedule Dashes", What is it 4. Youre New, And Your Application Hasnt Been Approved Yet, 2. If you believe all of these have been completed and you still have not received your welcome email, you can reach out to DoorDash support to determine what the problem might be and to enlist their help in determining how to resolve it. There would be no problem if it was just a skippable warning message. Nope! DoorDashs regulations regarding a Red Card requirement often change lately. Here I will try to explain in more detail about this problem and some possible fixes that might help you to get out of this problem. According to DoorDashs deactivation policy, there are several reasons this may have happened. DoorDash also updates their background checks occasionally, so even if you passed your original background check, if something has come up on your background check since then, you may be deactivated. Maybe they tried it once and didnt like it. But, when experienced by an active Dasher, there may be a problem with their DoorDash account. Chances are, its affecting other drivers as well. Some drivers say that the Dasher must be active error message is also a sign that you have been suspended or deactivated. Has anyone with this issue figured it out yet? DoorDash Weekly Payment Deposit to Bank Blocked What is it and How to Fix it. If youre a Dasher, you know that one of the most important things to do is stay active. Second, being active also means completing orders promptly and efficiently. Go to the Dasher website and create an account. 5. The app doesnt allow me to start a Dash for an unusual reason. From some of the delivery drivers we met, their Dasher accounts apparently have been deactivated after receiving this error message. If you schedule a dash and don't do it, your shift will be canceled after about 20-30 minutes. We and our partners use cookies to Store and/or access information on a device. We'll assume you're ok with this, but you can opt-out if you wish. Along with the growth in the number of delivery drivers on this platform, there are a lot of complaints from Dasher related to some problems with the driver app. Its related to the Dasher red card. Youre Temporarily Deactivated, And Have Been Placed On A Waitlist. Tap on the Scheduled tab. Of the two options, I prefer the virtual one because it will be activated immediately and can be used via Apple Pay or Google Pay. Archived post. This means that they must have the app open and be logged in. When you just sign up to be a Dasher Scroll down to the Advanced Settings section and select the Enable Schedule Dashes option. According to the error message you see, it means that you currently do not have an active DoorDash red card in your driver account. When it happens to your application, the system will suggest a manual review which of course takes extra time. One of them that is quite popular is the error message that says Dasher must be active to schedule dashes. About the Dasher Welcome Kit. Unfortunately, becoming a Dasher takes some time. Please try again later. Promotions like Peak Pay and Challenges help you earn more per delivery when its busy. The Dasher app occasionally experiences errors and it may be a good idea to verify your vehicle information wasnt removed by mistake. You can use any car to drive, deliver, and earn. In some cases, it may have been a glitch in DoorDashs system. This website provides detailed information about how to schedule your dashes in advance so that you can get the most out of your time as a Dasher. Delivery drivers work with the company as independent contractors. Do you want to be able to schedule your dashes in advance? Suddenly this morning, I have the message above for the first time ever. Please try to report the store as closed using the app. We know that sometimes things come up, but if youre regularly taking a long time to complete dashes or cancelling them entirely, itll reflect poorly in your account activity. When you havent activated the Red Card Required fields are marked. . What does this mean and how do you fix it? As far as we know, the regulations regarding Red Card differ by city or country. But you need to clarify it to support regarding this issue, if it is true that your account has been terminated then you are advised to file an appeal. Once the check results are out, you can ask Doordash for confirmation to immediately activate your Dasher account. 4. Dasher can not do anything about this. This way, when an order comes in, we can be sure that youre able to dash and will get it to the customer quickly. I often hear drivers around asking about this, and today I felt it too. DoorDash Dasher Support. Scan this QR code to download the app now. After your first dash, we'll send you a Dasher activation kit that contains items like a food warming bag, Red Card, hand sanitizer, and mask for Dasher safety. Learn more about how Dasher Pay works. DoorDash requires you to maintain a rating of at least 4.2 stars, and an order completion rate of 80%. The steps that commonly get overlooked or take extra time are activating the Red Card, and waiting for your background check to be completed. Note that even if your background check has passed and your bank account has been added, there may still be some delay until your account is fully activated even if the Dasher app prompts you to start your DoorDash. He started his first blog at the age of 11, and has since gone on to start several successful businesses.