Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. Many hotels and attractions in South Australia, including surrounding areas such as Adelaide Hills, are also accessible. We no longer support this browser, so parts of the site might not work as you expect them to. If not, you can print this form (or get one from a station agent) and mail it to us here: If you believe that you were incorrectly charged by an OMNY reader, you can dispute a charge in a couple of ways: Our goal every day is to give you the best service possible and, when something goes wrong, to fix the problem as quickly as we can. by calling the Adelaide Metro InfoLine on 1300 311 108. Information on listed products and services, including Covid-safe accreditations, are provided by the third-party operator on their website or as published on Australian Tourism Data Warehouse where applicable. Seniors Card | Seniors Card A replacement card will cost you $5. If you recharged online or by phone, your new funds will be available in about an hour. Then, supply us with the number of the credit, debit, or ATM card you used to purchase your MetroCard. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. How do I check Adelaide metroCARD balances? Adelaide has an extensive public transport system of buses, trains and trams. The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. Driving in Adelaide is easy and safe, but you may find its easier to use a combination of taxis, rideshares and public transport to get around town. Choose an amount to put on the card and tap Add Money. There are a few ways to add credit to your card. Please don't include any of your personal information in this box. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. Adelaide is an easy city to get around, with a great range of options for public transport, driving, cycling and walking. adelaidemetro.com.au. To access your metroCARD account on the Adelaide Metro website, you need to have a login and password. We're sorry Unlimited Ride MetroCard Customers - MTA We have detected you are using an out-of-date browser. How to file a MetroCard claim You can complete this form, but know that many claims can be filed online. If you'd like a response, please contact us. Copyright2020. The $1 new card fee is also not refundable. Adelaide, South Australia South Australian Tourism Commission. We use cookies on this site to enhance your user experience. How to get to Australia's most iconic cities. Instruction videos on Adelaide's new smartcard ticketing system, metrocard and singletrip and daytrip metrotickets.Damian introduces metrocard, Adelaide Metr. Most MetroCard claims can be filed online. Copyright 2023. This website is licensed under a Creative Commons Seniors Card holders: Use SENIOR_and your seniors card number e.g. The City of Adelaides cycling networks make riding around the city easy and enjoyable. If you have a South Australian Seniors Card, it is also a metroCARD. visit us at the InfoCentre Adelaide Railway Centre. SENIOR_123456 Email Address / Seniors Card Login Password Forgot password? Make sure you have access to your emails, as you will need to follow instructions that will be emailed to you. }, {"PageInfo":{"template":"","component":"PageInfo","jcrCreated":"Thu Jan 19 12:08:26 AEDT 2023","jcrCreatedBy":"","lastModifiedBy":"","lastModified":"Thu Jan 19 12:07:19 AEDT 2023","contentType":""},"Hero":{"component":"Hero","subTitle":"","title":"Getting around Adelaide","playerId":"default"}}, If you choose a regular metroCARD, youll need to load it with some money to cover your fares. The GO in GO Ticket stands for General Order, which is what we call our plans for work and alternative service. Yellow validator machines are located inside the doors of all vehicles. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. Note: your card/pass must be registered to be eligible for replacement. The Adelaide Metro JetBus travels between Adelaide airport and the City. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. Payment methods accepted by this machine are coins (except 5c pieces), bills (except $50 and $100 bills), and EFTPOS. If you recharge online or over the phone, the funds will be available in around one hour and will load to your metroCARD when you next validate it. Don't include any personal information.If you need a response, send an enquiry instead. Find out how you can update your personal details online or via phone. Find out how you can request a replacement card if yours is lost, stolen or broken. After that time, the expired MetroCard must be sent to MetroCard customer claims. Choose a travel card from the list. ), Everything you need to know about fares and tolls in New York. Please allow 10 days between ordering your ticket and your departure date, to reduce the risk of your ticket not arriving in time. You'll need to validate your Seniors Card every time you board an Adelaide Metro bus, train or tram, even though your travel is free. q3$eS:c*x! Any value on your card when its lost or stolen is not refundable. It was introduced in 1987 and was intended to be used for only a few years before being replaced. To receive a refund, please visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. However, having one means you can: Call the Adelaide Metro InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station to: If you dont want an online account but still want to register your metroCARD for the security and management benefits, call our InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station for help. There are several options for reaching the city from the airport. You will only need to add credit ($) to your Seniors Card if you want to access the discounted parking at the Tea Tree Plaza Park n Ride. Public transport | Seniors Card "taIdRetryLimit": 3 If your auto recharge fails (e.g. If you need to talk to us about your password or account, please call the InfoLine on 1300311108 or visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. Other Metro agents cannot issue replacement cards or transfer balances. They differ from other ticket vending machines in that they both dispense and recharge Metrocards. Call 511 and follow the prompts get to the Balance Protection Program. There are other services to Glenelg, West Lakes Centre, and Marion Centre Interchanges.You will need a standardMetroticket or metroCARD to board the bus. Document #: 9213000 Version: 5Page 1 of 4. We recommend registering your metroCARD with us and setting up an online account to make managing and recharging your metroCARD easier, and to protect your balance if your metroCARD is lost or stolen. We can only track, cancel or replace registered metroCARDS. Both validators feature indicator lights and an LCD display showing information to users such as ticket type, debited value and credit balance (if any), and errors. You can do this by clicking on 'update my details'. either a Grant of Probate or a Letter of Administration, the deceased person's registered metroCARD number. Pay-Per-Ride (Regular) MetroCard: Ask a station agent for a postage paid envelope or mail your damaged card to: MetroCard Customer Claims A single trip lasts for 2 hours and you will only be charged once in this timeframe, no matter how many times you validate your metroCARD. Adelaide has a useful tram service that operates through the city centre and inner suburbs. Its most convenient for travel within the city and reaching the popular coastal suburb of Glenelg. You have two years from the expiration date to transfer any remaining money to a new card. Your refund will be credited back to that card. mailed in. Remember, we can't respond to what you've written here. Adelaide metroCARD top ups are in $5 blocks, up to $200. Login and let us know what needs to be updated on our Adelaide Metro metrocard machine listing, or email us on support@studentvip.com.au. They won't be able to modify your account details, cancel or remove metroCARDs from your account. When you get your card back, you can swipe it as usual and the reduced fare will be automatically applied. Refunds Find out how much you could be saving by switching to public transport using our savings estimator. !ZAq+"KUGKKu-NBR]FnC.zm!f?[N?'`tK;H'H2O" X;"8nt@^q?x}$5!k^+IEL J|7DVN7pH{r@5k%7/ PK ! Adelaide airport is eight kilometres from the centre of the city and is easily accessed by car, bus and taxi. Printed timetables are available from Adelaide Railway Station, the Adelaide Metro Info Centre, and some shopping centres. If your MetroCard expired during the shelter-at-home order in New York, youre not alone. . Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. 1 Adelaide Metro Currie Street InfoCentre Corner Currie Street & King William Street 2 Adelaide Metro Adelaide Railway Station InfoCentre North Terrace 3 Recharge Machine locations Adelaide Railway Station, ARS Tram Stop, Rundle Mall Tram Stop, Victoria Square Tram Stop 4 Ticket Vending Machine locations Adelaide Railway Station If you dont have an OMNY account, heres where you can. You can also ask at a station booth for a postage-paid envelope. "registration": { Your refund will be credited back to that card. Lost or stolen 7-Day Express Bus Plus or 30-day cards purchased with credit or debit should be reported immediately by calling 718-330-1234 or 511 or To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. Our pledge is to provide you with good service and, when service is not good, we strive to help you every step of the way. Its not a refund, but you can use a Courtesy Pass as payment of fare on the subway or bus within 48 hours of when it was issued. If a severe delay happens and this isnt possible, you can ask a station agent for a Courtesy Pass. Getting around Adelaide - Tourism Australia Going to the Metroinfo counter at the Bus Interchange, corner Lichfield St and Colombo St. Open 8am to 5:30pmMonday Friday, and 9am 5pm on weekends (. If the issue youre having is listed on this page, fill out and submit the related form. Metrocard-only validators have been installed alongside the dual-purpose validators on the 3000 class railcars and the Alstom Citadis trams and at secondary doors on the larger O-Bahn buses. Bikes are allowed free on trains after 9:00 am until 3:00 pm. Adelaide Metro on Twitter: "After you recharge your metroCARD online or Please note that any changes will be completed when the metroCARD is next validated. We can transfer credit from lost Metrocards, to replacement ones. Please travel to the Adelaide Metro InfoCentre for your refund, at a time that is convenient for you. Reduced-Fare MetroCard - MTA Explore University of South Australia. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. If youre transferring from an existing metroCARD to a new one (e.g. A Transport Concession Card entitles the holder to concession travel on Adelaide Metro bus, train and tram services. We no longer support this browser, so parts of the site might not work as you expect them to. Adelaides rail network is a great way to visit attractions outside of the city centre. From Adelaide Railway Station, you can catch the Outer Harbor line train to reach destinations such as historic Port Adelaide and the beachside suburb of Semaphore. Adelaide Metro metrocard machine at UniSA City East - StudentVIP Tram, Moseley Square, Adelaide, South Australia Tourism Australia. If your Metrocard was registered with us, we can transfer any remaining credit from your old card onto the new one. We can only track, cancel or replace registered metroCARDS. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. If you have an account and forget your password, you can reset it online. In short, unless things have changed since I looked last, there is no way a mobile phone app . Have a $5 bill in hand or some shrapnel If your card is lost or stolen, you have two options: You'll need to supply us with the number of the credit or debit card you used. You will need to show it to your driver or inspector if they ask for it. If the recharge is completed before 9.00 pm, it will generally be available on your Seniors Card when you use it the next morning. "startScreen": "aus-link-account" A customer service representative will assist with processing a refund. Apply for a metroCard mobility pass to travel on Adelaide Metro bus, train and tram services free of charge. The following MetroCards can be replaced: For help, call 511 between 6 a.m. and 10 p.m., 7 days a week. Phone: 1300 311 108 (metropolitan customers)Phone: 1800 182 160 (regional customers)TTY: 8303 0844Lines are open 7:00 am to 8:00 pm, 7 days a week, North Terrace, AdelaideMonday to Sunday 7:00 am to 8:00 pmSelected special event days 7:00 am to 12:15 amView location map. If you have questions about the Seniors Card program, including how to use it on public transport, see our frequently asked questions. South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams all day, every day. You can now recharge your MetroCard online! - City of Adelaide - Facebook The vending machines can also recharge Metrocards. Find out more. Adelaide Metro offers some free public transport services within the city centre. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. You dont need an online account to use a metroCARD. }, "FYASignUpDtmConfig": { . MetroCard Balance Protection Program - MTA Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, refunds at the Adelaide Metro InfoCentre will be in cash only, refunds and credit transfers require the Seniors Card member to be present or available via phone, if you have less than $5 credit, the refund or credit transfer will need to be completed at the Adelaide Metro InfoCentre, credit, and a recent validation, will still be required on Seniors Cards to access the discounted parking at the, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). You can do this, You can use a contactless credit card, debit card or mobile device to. If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for aconcession fare. Recharge your Seniors Card online by logging into your metroCARD account on the Adelaide Metro website: visit www.adelaidemetro.com.au/seniors click on 'Manage metroCARD' enter your personal account details. We can't respond to what you write here but you can contact us instead if you'd like a response. By clicking any link on this page you are giving your consent for us to set cookies. Make the most of your time in Adelaide with a guided driving tour, such as Adelaide Sightseeings Adelaide City Highlights tour. APPLICATION FOR MOBILITY PASS metroCARD Special Pass. 130 Livingston Street You can remove the auto recharge function on your metroCARD through your metroCARD account or by contacting us. Public buses are an easy way to get from Adelaide Airport to the city. Our subscription service is temporarily down for system upgrades. The majority of buses, trams and trains have accessible options check the, Use 98 City Connector buses to travel between Adelaides downtown hotels and attractions such as the. Please don't include any of your personal information in this box. You cant buy these cards from retailers. The transit authority began testing the open loop contactless ticketing system on the city's tram network in September 2020 . Select Dispute Charges and follow the instructions. Fares for a single trip start from $1.10 for children up to $5.90 for anyone older than 15 years. You can use a metroCARD to pay for this airport service. Current SA Seniors Card members If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. If you need to order tickets for more than one Seniors Card member, you must submit one form per person. SENIOR_1234567. If you need to order tickets for more than one Seniors Card member, you must submit one form per person. Some websites which are linked to the Tourism Australia website are independent from Tourism Australia and are not under the control of Tourism Australia. Adelaide is served by three major taxi companies: Independent taxis, Suburban taxis and 13cabs (Yellow Cabs). If you are unable to travel into the city, please call the Adelaide Metro InfoLine on 1300 311 108 for assistance (7am-8pm, daily). Anyone can buy a regular, concession or student metroCARD but you must always carry your relevant concession card or student ID card on-board. If you would like your credit transferred to a different metroCARD, please visit the Adelaide Metro InfoCentre with your Seniors Card and the metroCARD or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). [2] In 2010, it was announced that Affiliated Computer Services had been awarded the contract to replace the aging Crouzet system with a new contactless smartcard system, which would allow the current Edmondson-sized magnetic stripe tickets to remain in use. Email. A confirmation code will be sent for validation. Related information metroCARD conditions of use (PDF, 349 KB) Seniors Card How to catch a bus, train or tram Passenger behaviour and safety Public transport apps "validationUrl": "/bin/ta/postauth", To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. International seniors are not eligible for any concessions. We can't respond to what you write here but you can contact us instead if you'd like a response. { You can recharge your Seniors Card with a credit card or you can set up auto-recharge. Please tell us what you were trying to do and why this page was unhelpful. Probably tried the debit card too you pathetic bastard, glad I cancelled that right away. We can only transfer balances to/from registered metroCARDs (unless it is a faulty card) and you need to be the registered account holder. Tq l How to catch a bus, train or tram - Adelaide Metro, Check if you're eligible for concession travel. Tram, Adelaide, South Australia South Australian Tourism Commission. The journey from the airport to the city takes around 15 minutes. You can purchase a regular metroCARD at Adelaide Airport or from participating retailers in the city. We deduct a $5 administrative handling fee from the refund amount for the second claim. Your email has been successfully verified, please click the button below to continue to log in. You can also book tours to many of the stunning destinations outside of Adelaide and leave the driving to someone else. Going to the Metroinfo counter at the Bus Interchange, corner Lichfield St and Colombo St. Open 9am to 5:30pm Monday - Friday, and 9am . Tap Continue. If you have lost or left an item or Metrocard on the bus or ferry, please contact the operator of the service you were on. Each time you submit the form, well enter your name into a drawing to win free rides. Brooklyn, NY 11201. SA.GOV.AU - Adelaide Metro buses, trains and trams change the name on your metroCARD account. If you are a South Australian Seniors Card holder, your user name is SENIOR_, followed by the 7-digit number of your card, e.g. Passengers could trade their existing Multitrip Metrotickets in for Metrocard trips. New passwords need to be between 8 and 16 characters long. 2 Follow the onscreen steps to confirm your purchase and add your travel card. Welcome to Tourism Australia. [4] It was announced that, as part of the Tea Tree Plaza Interchange park & ride upgrade, Metrocard users would be able to use their Metrocard to pay for parking. [5], There are student and senior metrocards available.