/Annots [] /Annots [] /Rotate 0 The City of Chicago filed a lawsuit against Strategic Financial Solutions, Burnette Legal Group, Timothy Burnette, and Monarch Legal Group on July 26, 2022. 38 0 obj >> /MediaBox [0 0 612 792] endobj Defendants state that these two promises are good faith estimates. But closer inspection of these estimates show that the estimates are often, if not always, improbable because of the high fees charged for Monarchs and Strategics services. /Parent 8 0 R In the scripted presentations that third-party notaries and paralegals make to prospective clients, the representatives state that [t]he law firm is prepared to do what is necessary to represent you, and, if appropriate, defend you against creditor or collector lawsuits. The script also instructs representatives to state that legal fees for your defense are covered by your retainer payments.. /AA 5 0 R Defendants charge a percentage of the consumers total debt as a Service Cost to the non-legal servicesrelated [to the] debt resolution plan. In examples the City has seen, that cost has been as high as 19%. /MediaBox [0 0 612 792] How Do I Get Out of Debt Quickly? Do you agree with Monarchlegalgroup's TrustScore? /MediaBox [0 0 612 792] Reviews Defendants ultimately settled this debt for $1,096, over 60% of the amount owed at the time the debt was settled. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. /Resources 225 0 R << /Rotate 0 /Contents [122 0 R 123 0 R 124 0 R] /MediaBox [0 0 612 792] /Type /Page c. Another consumer wrote: I called and then they told me after I had paid them a little over $300 a month for 7-9 month period that there was nothing in my account just $100 and that the rest went to their fees, fees for providing no service. A reasonable consumer would conclude that Defendants higher fee structure is warranted because the company offers legal expertise. >> << /Resources 157 0 R /Annots [] CALL NOW 888-572-0176. Consumers have no recourse if the program is taking more time than promised or, after relying on Defendants misleading estimates, consumers find themselves unable to make their payments. /Metadata 2 0 R The agreement also provides that Monarch will advise and represent clients in their defense of litigation initiated by creditors or collectors[. endobj Settlement is within acceptable firm parameters. Fax (877) 300-6215. /CropBox [0 0 612 792] I accept the offer and signed a contract on June of 2020 with Monarch legal group. /MediaBox [0 0 612 792] endobj << /Type /Page They help people file for relief under the U.S. Bankruptcy Code. WebReview your credit report. /Annots [] << << /Resources 265 0 R 29 0 obj WebFiling a Complaint Complaint Form Please enter the information requested below, and then click Submit. /Annots [] Complaints for Monarch Legal Group in Chicago , IL /CropBox [0 0 612 792] /CropBox [0 0 612 792] /CropBox [0 0 612 792] 0330 127 8888. Third, Defendants fail to factor in interest rates and estimated late fees into their payment schedule. Webaction complaint against Defendants Strategic Financial Solutions, LLC (SFS), its subsidiary LLC d/b/a Monarch Legal Group (Monarch), receive a percentage of monthly charges paid by the client to SFSs billing processor (generally between 3% and 10%), with the lions share going to SFS. In its client retainer agreement, Monarch explains that bankruptcy is another option but discourages that option by stating that it will be reflected as a permanent record on a Clients credit report for up to 10 years.. Nothing in this website is to be construed as an offer for legal services. WebMonarch Legal has completely shut me down. /MediaBox [0 0 612 792] Monarch Legal Group is a law firm. Source: New Reviews /F1 67 0 R >> Monarch Solicitors. Amount in Dispute: $8,600.00 /Type /Pages /Annots [] The consumer signed a settlement agreement requiring significant monthly payments, which the consumer understood would come from his account with Defendants. See BrokerCheck by FINRA, James M Katayanagi, available at https://brokercheck.finra.org/individual/summary/4890437; Complaint, Department of Enforcement v. James M. Katayanagi, (FINRA Office of Hearing Officers, Proceeding No. Former and current employees have reported that this discrepancy is part of Defendants marketing agenda. /Contents [106 0 R 107 0 R 108 0 R] << Consumers who receive deceptive and inaccurate information from Strategic are unable to report that conduct to any attorney regulatory bodies because the employees are not lawyers. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. - 1:22-cv-03705. In some instances, the testimonials may be shortened and/or include correction to grammatical or typographical errors. /CropBox [0 0 612 792] 25 0 obj Strategic Financial Solutions works with a number of fraudulent debt settlement outfits, including, for example, Carolina Legal Services, a debt settlement law firm that recently closed following an investigation by the North Carolina State Bar and the suspension of the attorney in charge of the law firm. RESPONSE: Complaint was not answered WebMonarch Legal Group is a private law firm and is not affiliated with any governmental agency, quasi-governmental agency, or charitable organization. We each had to appear in court on our own because one of their attorneys could not be present. Do you agree with Monarchlegalgroup's TrustScore? /Resources 205 0 R 53 0 obj endobj << The complaint filed by the City of Chicago contains the following statements. Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. Meanwhile Defendants collect thousands of dollars, money that consumers could have used to pay down their debts but for Defendants unrealistic promises and reassurances. Contact Us Monarch Legal Group The following is My Monarch legal group/reliant account # 25270. /Contents [234 0 R 235 0 R 236 0 R] If consumers withdraw after one year, Defendants collect substantial sums without performing work. /Parent 10 0 R /Rotate 0 Webmonarch legal group complaints. Indeed, Defendants might prefer for consumers to withdraw from the program after one year. Company resolves 0% of complaints brought to its attention from Business Consumer Alliance. WebGoogle Business Reviews Monarch Legal Group Reviews Google Business Reviews 5.0 5 5 out of 5 stars (based on 3 reviews) Excellent 100% Very good 0% Average 0% Poor 0% Terrible 0% Latest Reviews: Professionalism 5 Positive: Professionalism, Quality, Responsiveness, Value T M Great organization that helps people 5 /CropBox [0 0 612 792] /Contents [270 0 R 271 0 R 272 0 R] /CropBox [0 0 612 792] /CropBox [0 0 612 792] Everyone has been extremely nice, helpful, explaining everything thank you. % The following example from a Chicago consumer illustrates Defendants failure to provide legal advice related to a settlement. << WebView customer complaints of Monarch Legal Group, BBB helps resolve disputes with the services or products a business provides. This fee structure makes it difficult for consumers to save funds for potential settlements, increasing the amount of time that the consumer pays fees to Monarch and decreasing the likelihood that the consumer will be able to afford any settlements. The same can happen to you! /Resources 269 0 R In a review on the professional website Glassdoor, one former employee explained that if you say the real company name [Strategic] most people are confused as to why your [sic] are calling them. Another former employee implored Strategic to [b]e honest about what you are doing. | Read 41-44 Reviews out of 44. Anyone Know for Sure About World Law and Global Client Solutions? This website is an advertisement. In the examples that the City has seen, and on information and belief in other instances too, Monarch lawyers do not perform debt settlement work. /Annots [] /Annots [] 10 0 obj /Rotate 0 Significantly, consumers pay legal fees even if Monarch refuses to provide those services. a reliable team behind me makes all the difference. The completed form will be automatically submitted to the State Inspector Monarch Legal is unfortunately, a poorly run business that appears to be criminal in its handling of the client's money. Login to participate on the website. /Rotate 0 /MediaBox [0 0 612 792] I paid them $8100 in fees to settle debts and they failed to adequately represent me with legal counsel. /Type /Page /Kids [25 0 R 26 0 R 27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R 34 0 R] 43 0 obj endobj 35 0 obj If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. /Annots [] But Defendants settled the account for more than the consumer could possibly pay. /CropBox [0 0 612 792] To get away with Defendants scam, Monarch structured itself as a law firm in an attempt to evade responsibility under consumer-protection laws and to leave consumers without meaningful redress. >> /MediaBox [0 0 612 792] WebContact Us Monarch Legal Group Contact Us Address 203 N. LaSalle, #2100, Chicago, IL 60601 Phone Phone: 877-450-8853 Fax: 877-300-6215 Email >> These requirements include, for example: a. But the Citys investigation indicates that Strategics customer service team does not make attorneys available for client calls. endobj * ekVCwIqhpjZDhWI`kN9R=46lz+5, Briggs v. Strategic Financial Solutions, LLC et al. BBB Business Profiles may not be reproduced for sales or promotional purposes. The credentials of the person negotiating down debts is material to prospective clients. stream The City investigation indicates that consumers do not have access to advice from attorneys, and many never receive any form of legal representation. This kind of attitude destroys the debt relief space for good people that want to do good things. ] In reality, the Citys investigation indicates that Monarch attorneys are only superficially involved to trick consumers into thinking that lawyers are performing debt resolution services when the work is actually performed by non-lawyers at Strategic (if the work is performed at all). WebThe average annual salary of Monarch Grand Vacations is estimated to be approximate $95,818 per year. /Type /Page Legal A prohibition on advising consumers, expressly or by implication, to stop making payments to their creditors and to stop communicating with their creditors. CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. << >> /Annots [] /Parent 9 0 R >> /Annots [] /CropBox [0 0 612 792] /Resources 165 0 R Reviews Customer names may also have been shortened or masked to protect privacy. /Resources 81 0 R enquiries@monarchsolicitors.com. /MediaBox [0 0 612 792] Categories Blog For businesses. /CropBox [0 0 612 792] Well guide you through the process.