Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation Get contact information, hours, and more. Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. BBB is here to help.. NATIONAL CONSUMER PROTECTION WEEK March 28, 2008, Area Consumer Affairs Managers and Customer Service Program Specialist Contacts. All Rights Reserved. BBB Business Profiles are subject to change at any time. Postal Service about lost or stolen mail or mail fraud. NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. Complaints Complaints against the government Consumer product and service complaints . Before sharing sensitive information, make sure youre on a federal government site. 1-800-610-8734 Detroit, MI 48233-9501. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The number for that office is. If youd like to speak with a representative about another issue with your package, please call us. They will get you the answer or let you know where to find it. I do not want to get anyone into trouble and I certainly do not want to jeopardize anyone's job, but this is disrespectful behavior that needs to be fixed. Please contact your local Post Office or USPS Consumer & Industry Contact Office for: If the issue that you are reporting is not within the OIGs jurisdiction or control, we are not able to investigate or review it. This last time it was marked that they hand delivered it to me (what are my locked apt mail box for then?) LAST UPDATED: Monday Friday 8 AM 4:30 PM ET With three agencies that have U.S. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If youd like to speak with a representative about another issue with your package, please call us. Fill out a short form or get tips to fix some of the most common issues right from your computer. Saturday 8 AM 6 PM ET, Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) TTY Access for Deaf & Hard of Hearing. Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Emerging and Advanced Technology Promotion Guidebook, Tactile, Sensory and Interactive Promotion Guidebook, Mailers' Technical Advisory Committee (MTAC), MTAC Meeting Agendas, Presentations and Webinars, Membership and Administrative Information, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, PCC Postal Administrators Award Spreadsheets, National Virtual AIM Meeting- June 4, 2020, National Virtual AIM Meeting- June 4, 2020 (Slide Presentation), National Virtual AIM Meeting - June 4, 2020 (Video Presentation), For ideas on new or existing Promotions, please fill out, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. I paid for this on February 17th. Please enter the USPS Tracking number or confirmation number if available. For more details and a full list of services, go to FCC Telecommunications Relay Services. They even showed it in THEIR possession, but it never showed up and never scanned delivered. Average of 1 Customer Reviews. When they in fact did not. Postal Contacts : Greater Pittsburgh Postal Customer Council Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS I further understand that information provided anonymously may be referred to another agency if the matter is not under the OIGs jurisdiction or control. i do not know how to email. Postal Service about lost or stolen mail or mail fraud. The most common questions have to do with tracking packages or delayed delivery. Note that complaint text that is displayed might not represent all complaints filed with BBB. Consumer Assistance | Postal Regulatory Commission 1401 W Fort St, Rm M-157. To find your local District Consumer Affairs Office, please see USPS Consumer Affairs Office Locator. Find the nearest USPS location by city and state or ZIP Code. The OIG also has the responsibility of protecting and maintaining the integrity of postal processes and personnel. Postal Inspection Service. Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. I have tried going through the **** system. I submitted a temporary address change twice. Contact Us | Office of Inspector General OIG Informed Delivery Support Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020. Email: USPS Customer Service Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation Monday - Friday 8 AM - 8:30 PM ET Saturday 8 AM - 6 PM ET Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) - TTY Access for Deaf & Hard of Hearing Complaints about consumer products and services | USAGov BBB is here to help. GBPCC USPS Contact: George Kippenhan . Hours of Operation Mandatory fields are identified by an asterisk (*). I have complained several times (at least 4 if not 5) times over the last couple years about **** leaving packages outside our gate where they can be seen and stolen, something that happens frequently in my neighborhood. To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Consumer Affairs Manager Retail Manager Consumer Industry Contact Manager (CIC MGR) . Publications 10/22/2022 Closed Saturdays, Sundays, and Postal Holidays. Use our online form to answer a few questions about your issue. The most common questions have to do with tracking packages or delayed delivery. I purchased a home in a community that has a cluster mailbox. Select your state or territory from the alphabetical listing. Consumer Affairs - USPS Postal Inspection Service (USPIS) is the federal law enforcement agency that protects the mail system. If you have trouble using one of the following, please give us a call. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Theft, delay, or destruction of mail by Postal Service employees and contractors, Workers compensation fraud or other healthcare fraud, Internal affairs or complaints against executive personnel. Fill out a short form or get tips to fix some of the most common issues right from your computer. Monday Friday 7 AM 11 PM ET Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS USAGov Contact Center Ask USA.gov a question at 1-844-USAGOV1 (1-844-872-4681) Find us on social media Facebook. Please contact USPS for missing or delayed mail and packages here Email Us | USPS (force.com)Other questions regarding your mail or change of address? Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). For a full list of USPS contact information go to this site: https://www.usps.com/help/contact-us.htm Please note: *The two letter state abbreviation must be used. I want to to know to who? ***** and *** never do this. Ste 501 Memphis, TN 38188-1001 . If problems occur, they are in the best position to investigate the issue and fix the problem. Contact Us | USPS Contact Information. If your complaint is not resolved, you can: United States Postal Service For website-related issues only, contact the, For the hearing impaired, please call our TTY at 1-866-OIG TEXT (, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. This isn't right and is starting to look like a scheme. Very unprofessional! Conformation Number 2300-4900-0047-9250 My regional post office in *************************** will not forward my letters and bills to my temporary address. Customer Reviews are not used in the calculation of BBB Rating. If the document you are seeking is not available in our Document Library, please submit your FOIA request. Federal government websites often end in .gov or .mil. Find the "TRS Telephone Numbers" section to get the specific number you need. Monday Friday 8 AM 8:30 PM ET Provides information from the Postal Service to customers on Postal policy and procedures. Do you need information? Postal Service complaint Find out how to file a complaint with the U.S. How do I Navigate the Interactive Voice Response (IVR) System? 11/16/22 I had ordered a package that was delivered on November 16th, 2022 but when I went to the post office it wasnt in my P.O. If you're asking about a package or service that gave you a USPS Tracking number or confirmation number (e.g. Greater Boston Postal Customer Council - Contact Complaint About Mail Service Use the USPS website's Email Us form. 19 complaints closed in the last 12 months. EEO and No FEAR Act The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that serves can be contacted at: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Accessibility I understand that a complaint submitted anonymously may limit the OIGs ability to investigate, particularly if questions come up that only you can answer. If we do not have a number for your local field staffing or customer affairs office listed here send us their direct phone number and we will add it to the list like we did for the Ohio Valley and Kentuckiana Districts. Customer Care Center USPS-NCSC 225 N. Humphreys Blvd Ste 501 Memphis, TN 38188-1001 We encourage your questions, comments and feedback, and look forward to . With the Postal Service solely responsible for mail delivery, they are almost always the one to contact. NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. They always put the package inside by our door, where it is safe, and they ring the bell. we have ring cams all over the house and have videos. USAGov is the official guide to government information and services, File a complaint against a federal or state government agency, Track a package or use USPSs Email Us form, Find your USPS district consumer affairs office, Directory of U.S. government agencies and departments. Today I receive notice that they said they did deliver it right. Ask a real person any government-related question for free. USPS Corporate Account Address Element Correction / Address Change Service Monday Friday 8 AM 8:30 PM ET Major Account Manager. how to participate Closed Saturdays, Sundays, and Postal Holidays. It is now over a month and I am still unable to access my mailbox. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Please provide as much detail as you can. Make a General Inquiry they make an Incident stating **** postal office will Investigate themselves on the theft and reach back out to me. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Boston MA 02205-1234. On two occasions, last year, the carrier put notices in our mailbox that we had to pick up a parcel from the Foothills **** location, even though several people were at home. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. plus the mail is not put in the right mail boxs. Laureen.B.Alt@usps.gov. Contact PostalOne! But some circumstances warrant notifying us here at the OIG, or the U.S. At this point it feels like willful disrespect. Send the numbers to bookhaven@aol.com Eastern Region Great Lakes Area Capital Metro Operations Northeast Area Pacific Area Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. I have been making this exact temporary address change for the same time period, same address over the last 15 years without a problem.Now the postal system is completely unresponsive. Write or email your complaint to USPS's Consumer Advocate office at: United States Postal Service Office of the Consumer Advocate 475 L' Enfant Plaza SW Washington, D.C. 20260-0004 caresponseteam@usps.gov For more details and a full list of services, go to FCC Telecommunications Relay Services. If you need help with your Informed Delivery service, please email Informed Delivery User Support. Individuals who are deaf, hard of hearing, deaf-blind, or have . This infographic illustrates the options, with links and contact information below. Use our online form to answer a few questions about your issue. Hours of Operation Learn more about what the Office of Inspector General FOIA Team can help you with. USPS Shipping Reviews: What To Know | ConsumerAffairs Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS